Contact Center

The Customer Experience & Contact Center Forum at The Biltmore in Coral Gables, Florida, brought together senior CX leaders for three days of focused conversations on one of the industry’s biggest...

In today’s increasingly connected economy, bilingual customer service jobs have become one of the most in-demand roles in the customer support industry. Companies across healthcare, retail, insurance, banking, and technology continue...

AI is no longer a future concept in customer support. It’s already reshaping how enterprise organizations operate, how customers navigate customer service journeys, and how leaders think about cost, quality, and scale.   But as...

Peak-Season Results Show How Brands Blended AI and Human Support to Scale Faster, Control Costs, and Protect Trust, Pointing to the Next Phase of CX Orchestration.  Scottsdale, Ariz. –...

For the past year, one theme has been impossible to ignore: investment in AI for customer experience has surged, and expectations have surged right alongside it.  At Liveops, we spent time with enterprise leaders across retail, financial...

Recognized for Customer Service Training Excellence, Innovation, Outsourcing Leadership, and its Customer Satisfaction Strategy  Scottsdale, AZ – January 29, 2026 – Liveops, a leader in flexible customer experience solutions, today announced it has earned one Gold...

Authored by Liliana Lopez-Sandoval Customer experience leaders came to Customer Contact Week (CCW) Orlando with one big question on their minds: how do we move AI from “promising” to “proven” without sacrificing quality, compliance, or customer trust?  That question...

AI and Human Orchestration Backed by Nearly 30 Years of Operational Data to Modernize Customer Experience with Intelligence and Rigor SCOTTSDALE, Ariz. – Jan. 21, 2026– Liveops, a leader...

During the 2025 holiday season, AI had a breakout year in customer service. It showed up in retail chat widgets, return portals, order tracking flows, and automated phone menus. For many brands, AI became...