Contact Center

Customer expectations have changed. People want support that’s fast, convenient, and easy to access in the moment. Increasingly, chat is where they expect to find it.  That shift is exactly why live chat support outsourcing has become a more...

The FCC’s proposed action on foreign-based call centers is not just a regulatory story. It is a signal that the customer experience industry has reached an inflection point.  According to Reuters,...

If your team wants to outsource lead generation without losing quality, consistency, or control, the right model can make a major difference. Revenue-focused sales teams are being asked to move faster, engage more...

New Puebla Operations Strengthen Bilingual Support for a Leading U.S. Insurer and Advance Liveops’ Global, AI-Enabled Customer Experience Model.  Scottsdale, AZ – March 17, 2026 –  Liveops, the leading provider of hyper-flexible...

The Customer Experience & Contact Center Forum at The Biltmore in Coral Gables, Florida, brought together senior CX leaders for three days of focused conversations on one of the industry’s biggest...

In today’s increasingly connected economy, bilingual customer service jobs have become one of the most in-demand roles in the customer support industry. Companies across healthcare, retail, insurance, banking, and technology continue...

AI is no longer a future concept in customer support. It’s already reshaping how enterprise organizations operate, how customers navigate customer service journeys, and how leaders think about cost, quality, and scale.   But as...

Peak-Season Results Show How Brands Blended AI and Human Support to Scale Faster, Control Costs, and Protect Trust, Pointing to the Next Phase of CX Orchestration.  Scottsdale, Ariz. –...

For the past year, one theme has been impossible to ignore: investment in AI for customer experience has surged, and expectations have surged right alongside it.  At Liveops, we spent time with enterprise leaders across retail, financial...