Liveops Unveils LiveNexus AI Review & Roadmap to Help CX Leaders Move From AI Pilot to Production

New engagement debuting at CCW Las Vegas delivers a board-ready AI strategy and 90-day roadmap without touching live operations

SAN FRANCISCO – June 17, 2026 – Liveops, a leader in customer experience outsourcing solutions, today launched LiveNexus AI Review & Roadmap, a fixed-scope engagement that gives CX leaders a clear AI strategy and board-ready roadmap before they change a single live process. The offering arrives ahead of Contact Center Week (CCW), June 22-25, at Caesars Forum in Las Vegas.

Many CX leaders are under board-level pressure to show progress on AI. Without the internal expertise to evaluate options or build a defensible business case, most teams stay stuck. LiveNexus AI Review & Roadmap pairs a CX consultant with a technical architect to map a client’s customer journeys and technology infrastructure. They assess telephony stack, application environment, and compliance needs, then translate those findings into recommendations the business can act on.

The engagement is available in two tiers:

LiveNexus AI Review (three to four weeks)

• Prioritized list of AI opportunities with sized ROI
• Compliance and governance review
• Phased 90-day roadmap with owners and dependencies defined
• Board-ready business case with cost and revenue impact modeled for executive approval

LiveNexus AI Review & Roadmap (up to six weeks)

• Everything in LiveNexus AI Review, plus working demos and prototypes of top-priority use cases
• “Build” vs “Buy” guidance
• Path designed to move directly into MVP or pilot with defined success criteria

“We kept hearing the same thing from clients and prospects: they had AI ambitions but no clear way to evaluate where to start or make the case to their board,” said Liliana Lopez-Sandoval, Head of Technology and Innovation at Liveops. “LiveNexus AI Review & Roadmap gives them something they can actually use. It’s an honest picture of what AI can do in their specific environment, built around their customers, operations, and tech stack, rather than generic use case.”

LiveNexus AI Review & Roadmap is part of LiveNexus by Liveops, an AI and human orchestration platform that takes enterprises from AI strategy through scaled deployment. Where LiveNexus powers the full execution lifecycle, the Review & Roadmap gives organizations the validated strategy and business case they need to enter that lifecycle with confidence.

The assessment maps to each client’s existing KPIs, including average handle time, NPS, and CSAT, and defines new AI-specific metrics such as containment rate, escalation rate, and first contact resolution to build a shared scorecard for measuring AI impact. Where applicable, the assessment also documents compliance requirements across HIPAA, PCI, SOC, and GDPR, with data retention and governance considerations mapped to each prioritized opportunity.

Liveops will be at CCW Las Vegas in booth 2103 from June 22-25 at Caesars Forum. Liliana Lopez-Sandoval, Head of Technology and Innovation, and Ali Birouti, Director of Digital Evolution, will join Brian Cantor of CMP Research for a fireside chat on Thursday, June 25 at 11 a.m. PDT. The session, “The Messy Middle: The Operational Reality of Scaling AI in CX,” will examine where AI is delivering measurable results in CX today and where leaders are placing their bets for 2026-2027.

LiveNexus AI Review & Roadmap is available now for Liveops clients and prospects. To learn more or speak with an expert, visit liveops.com/livenexus/ai-review-and-roadmap.

About Liveops

Liveops is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty. For over 25 years, we’ve paired cutting-edge technology with trusted, remote, and empathetic human expertise to deliver agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible workforce model, we bring global reach with unmatched adaptability—helping brands meet customer needs, anywhere, anytime. From complex interactions to seasonal surges, we proudly serve Fortune 500 and enterprise clients—delivering personalized experiences that earn trust and drive lasting impact. It’s not outsourcing, it’s outsmarting. For more information, visit liveops.com.

About LiveNexus   

LiveNexus is the AI and human orchestration engine from Liveops that helps enterprises modernize customer experience with confidence. Powered by real-world CX data and a nationwide talent network, LiveNexus enables brands to test, learn, and scale AI-driven solutions with operational rigor, accountability, and speed. For more information, visit liveops.com/livenexus. 

Media Contact

Idea Grove, on behalf of Liveops

liveops@ideagrove.com