Seamless virtual healthcare and telehealth outsourcing at scale 

Telehealth outsourcing from scheduling to follow-up 

Liveops delivers flexible telehealth outsourcing solutions designed to help virtual care and digital health organizations scale patient support without sacrificing quality. Through our nationwide network of experienced support agents, we help HIPAA-compliant healthcare organizations support patients and care teams throughout the telehealth journey, from scheduling through post-visit follow-up.

Whether you are expanding virtual care services, reducing no-shows, supporting remote patient monitoring, or extending after-hours telehealth coverage, Liveops helps you deliver consistent experiences with security, empathy, and operational rigor. 

96%

Patient Satisfaction

300%+

Flexibility

39%

Healthcare Clients

Liveops supports top virtual healthcare programs through a wide range of telehealth outsourcing solutions: 

  • Virtual appointment scheduling 
  • Telehealth onboarding support 
  • Telehealth technical support 
  • Post-visit follow-up support 
  • RPM outreach and triage 
  • Multilingual virtual care services 
  • After-hours telehealth coverage 
  • EHR and scheduling system support 
Customer service agent with headset and computer, illustrating HIPAA compliance and secure member support.

CX support built for telehealth environments

Liveops provides telehealth outsourcing services for telehealth organizations subject to HIPAA requirements. Agents within our network complete program-specific certification that includes applicable privacy and security guidelines, proper handling of protected health information, and each client’s required policies and procedures.

This helps telehealth organizations extend trusted, empathetic support while maintaining the safeguards their programs require.

  • Program-specific certification for agents
  • Guidance on handling protected health information
  • Client-defined privacy and security procedures
  • Quality monitoring and ongoing performance support

Explore Liveops’ enterprise security and compliance

Senior woman on phone engaging in Medicare member services, reviewing healthcare product box, emphasizing support and communication in health insurance.

Case study | Healthcare | TELEHEALTH

How a national virtual care provider scaled bilingual telehealth outsourcing with Liveops 

A leading virtual healthcare provider partnered with Liveops to deliver consistent, empathetic telehealth support at high volume, including direct Spanish-language coverage that replaced third-party translation and improved the member experience. 

Read the case study

Make every telehealth visit feel effortless 

Liveops specializes in telehealth outsourcing services built around the realities of telehealth delivery. From reducing no-shows to resolving technical issues to supporting ongoing monitoring programs, we help you deliver consistent experiences that feel easy for patients and efficient for care teams. 

With our flexible model, you can scale coverage to match demand, extend telehealth access after hours, and support patients across the full journey without sacrificing compliance or quality. 

Virtual Visit Concierge Services

  • End-to-end telehealth visit support
    Guide patients from scheduling through post-visit follow-up, creating a smooth experience across your digital health platform. 
  • Pre-visit readiness
    Help patients confirm details, complete required steps, and feel confident using your telehealth software before the appointment begins. 
  • Post-visit follow-up
    Support next steps like reminders, coordination workflows, and patient questions to reinforce continuity of care. 

Technical Support & Troubleshooting

  • Real-time telehealth issue resolution
    Help patients and care teams resolve common challenges like audio or video issues, login problems, and platform navigation questions. 
  • Reduced abandoned visits
    Step in quickly when patients hit friction so more telehealth visits successfully connect and complete. 
  • Channel-friendly support
    Provide support across voice and digital channels to meet patients where they are. 

Remote Patient Monitoring (RPM) Support

  • Proactive outreach
    Support patients with reminders, check-ins, and education to improve participation in virtual healthcare monitoring programs. 
  • Alert triage support
    Help route and prioritize non-clinical alerts and inquiries so care teams can focus on higher-acuity needs. 
  • Device and workflow guidance
    Assist patients with setup, usage questions, and ongoing support that improves engagement and adherence. 

Telehealth Scheduling Optimization

  • No-show reduction support
    Use reminders, confirmations, and rescheduling assistance to help more patients complete telehealth visits as planned. 
  • Provider utilization support
    Keep calendars optimized by supporting rescheduling workflows and removing appointment barriers quickly. 
  • Operational consistency
    Maintain a reliable scheduling experience during peak times, seasonal demand, or growth phases. 

EHR and Platform Integration Support

  • Aligned with your systems
    Support workflows that integrate with leading telemedicine solutions and common scheduling and EHR environments. 
  • Consistent patient experience
    Maintain brand and process alignment across tools so that patients receive a cohesive experience across touchpoints. 
  • Technology-ready delivery
    Support teams can follow your access rules, documentation needs, and security requirements to stay consistent. 

Multilingual Virtual Care Support

  • Language access that scales
    Provide multilingual virtual care services that reduce barriers to telehealth access and improve patient confidence. 
  • Clear, empathetic communication
    Support sensitive health-related conversations with professionalism and care. 
  • Broader reach
    Help digital health solutions better serve diverse communities without slowing service levels. 

After-Hours Telehealth Coverage

  • Extended availability
    Offer after-hours telehealth support so patients can access help beyond standard business hours. 
  • Reduced care friction
    Support urgent scheduling needs, technical issues, and questions that can disrupt virtual healthcare access if unresolved. 
  • Always-on experience
    Help your telemedicine solutions feel reliable and responsive, even when internal teams are offline. 
Quote icon representing client testimonials for Liveops' nearshore customer service solutions in Mexico. What OUR clients say
Liveops offers a level of staffing flexibility we haven’t seen elsewhere. The ability to ramp support up or down—even in 30-minute intervals—is a game changer for managing dynamic volume.
Chief Operating Officer, Healthcare Client
Quote icon representing client testimonials for Liveops' nearshore customer service solutions in Mexico. What OUR clients say
We’ve worked with lower-cost providers, but the quality wasn’t there. Liveops consistently delivers a higher caliber of service.
Director of Operations, Healthcare Client
Quote icon representing client testimonials for Liveops' nearshore customer service solutions in Mexico. What OUR clients say
Liveops integrates seamlessly with our internal platforms, which makes it easy to stay aligned while still benefitting from their innovations.
CX Program Lead, Healthcare Client

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Frequently Asked Questions About Telehealth Outsourcing

What telehealth outsourcing services does Liveops provide?

Liveops supports virtual healthcare programs with services including virtual appointment scheduling, telehealth onboarding and technical support, post-visit follow-up, remote patient monitoring outreach, multilingual virtual care, after-hours coverage, and EHR and scheduling system support.

Is Liveops HIPAA compliant?

Yes, Liveops provides telehealth outsourcing services for organizations subject to HIPAA requirements. Agents complete program-specific certification that covers privacy and security guidelines, proper handling of protected health information, and each client’s required policies and procedures.

Can Liveops help reduce telehealth appointment no-shows?

Yes, Liveops supports no-show reduction through appointment reminders, confirmations, and rescheduling assistance to help more patients complete their telehealth visits as planned.

Does Liveops offer after-hours telehealth support?

Yes, Liveops provides after-hours telehealth coverage so patients can access scheduling help, technical support, and other assistance beyond standard business hours.

Can Liveops scale support during periods of high demand?

Yes, Liveops offers staffing flexibility that allows clients to scale support up or down to match demand, including during peak seasons or periods of rapid growth.

Does Liveops support multilingual telehealth programs?

Yes, Liveops provides multilingual virtual care services, including direct Spanish-language support, which removes the need for third-party translation and improves the experience for diverse patient populations.

What kind of technical support does Liveops provide for telehealth visits?

The agents within the Liveops network help patients and care teams resolve common issues such as audio or video problems, login difficulties, and platform navigation questions in real time to reduce abandoned visits.

Does Liveops integrate with existing telehealth platforms and EHR systems?

Yes, Liveops supports workflows that align with leading telemedicine solutions and common scheduling and EHR environments, following each client’s access rules, documentation needs, and security requirements.