Blog

In an era of relentless digital transformation, businesses are under increasing pressure to find solutions that drive efficiency and reduce operational costs. As customer service expectations evolve, virtual call...

The healthcare industry is facing unprecedented challenges, with staffing shortages becoming a critical issue across hospitals, clinics, and other medical facilities. At the same time, patient needs are growing...

Delivering Customer Satisfaction with a Personal Touch  Since she began her journey as an independent contractor with Liveops in January 2024, Nikki has become an integral part of the...

Ensuring compliance in healthcare is more than just a legal and regulatory requirement; it’s the foundation for building trust, protecting patient privacy, and delivering quality care. For C-suite leaders...

Imagine walking into a store, ready to spend your hard-earned money, only to be greeted by a robotic salesperson who barely makes eye contact. Frustrating, right?   Now, think about...

In today’s rapidly evolving healthcare landscape, financial sustainability and operational efficiency are top priorities for C-suite leaders.   Whether you’re managing a managed care organization (MCO), leading telehealth initiatives, or...

A Shining Example of Compassionate Service Anna’s journey with Liveops has been marked by empathy, dedication, and a commitment to excellence that shines through in every interaction she has...

Patient-centered coordination is critical in today’s healthcare landscape, where effectively organizing and managing care activities significantly impacts patient outcomes and satisfaction.  Since the early 2000s, the Institute of Medicine...

In the fast-paced world of retail, where brands are always competing for customer attention and loyalty, the stakes are higher than ever.   For C-suite leaders of retail contact center...