It’s that magical time of year again when gym memberships spike, fridge contents mysteriously switch from pizza to kale, and everyone suddenly believes they’ll wake up one day to...
As the confetti settles and the champagne glasses are put away, contact center leaders know it’s time for more than just resolutions about hitting the gym or cutting down...
Ensure Your Customer Service Team Delivers Exceptional Experiences During Peak Season The holiday shopping season is upon us, bringing joy, cheer, and a flurry of shopping carts both online...
Don’t Let Holiday Chaos Steal Your CSAT and NPS Cheer The holiday season is a time for joy, sales, and… stress. As “All I Want for Christmas Is You”...
On December 9-10, 2024, customer experience leaders gathered at the beautiful Rancho Bernardo Inn in San Diego for the GDS CX Innovation Summit. Among the attendees were Liveops’ Senior...
The holidays are here, and while your customers are jingling all the way, your phone lines are probably ringing off the hook. High call volume is a hallmark of...
At Liveops, we are proud to shine the spotlight on agents who go above and beyond to make a difference. This November, we’re thrilled to recognize Trish as the...
This November, we’re thrilled to recognize Jill as the Agent of the Month! Nominated by her program team, Jill stands out for her consistent excellence and genuine dedication. Her...
As AI continues to advance, contact centers face a choice: leverage AI to replace human roles or use it to empower agents to connect more meaningfully with customers. Forward-thinking...
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