The current state of the economy and its impact on the BPO industry
The last quarter has been a rollercoaster for the economy. Record inflation, tight labor markets and a tired story of companies still challenged to find the right talent to...
Virtual contact center resources
Liveops is a recognized thought leader in the virtual contact center and customer service industries. Browse case studies, customer service tips and other helpful resources for enterprises.
[Poll] What’s most important in an outsourcing relationship?
The outsourcing landscape is more diverse than ever. Over the last few years, through an ongoing pandemic, record inflation, labor shortages and an ever-changing mindset within the workforce, companies...
Liveops Agent Spotlight: Maria, a stay-at-home parent
Afternoon bike rides, knitting lessons and DIY volcanoes are just a few of the activities that keep Maria busy as a stay-at-home parent. A flexible schedule with Liveops allows...
How “Right Time” Schedules Translate to Enhanced Customer Experience Outcomes
Even before the mass move to working-from-home, many people were seeking jobs that would allow them to choose where, when, and how they want to work. For many people,...
5 Customer Experience Trends and Key Actions for Long-Term Success
Undoubtedly, excellent customer experience (CX) is a brand differentiator, and a primary reason people buy and refer brands. Since customer needs are changing rapidly, it’s essential to understand CX...
[Poll] Flexible schedules and mental health
During Mental Health Awareness month, Liveops did a quick poll on LinkedIn: What resources are most helpful for your mental health in the workplace? The winning choice, claiming 57%...
Prioritizing Mental Health for Work-From-Home Professionals
In my research for this article, I decided to look into the Google Trends map for the search term “mental health resources” over the past five years. Unsurprisingly, the...
What does sustainability look like for remote and hybrid workforces in 2022?
For the past couple of years, we have published a series of articles to commemorate Earth Day and help provide some tips on how remote workers can make a...
Liveops Agent Spotlight: Alanna
Liveops Agent Spotlight: Alanna, a military spouse who takes community and opportunity on the go I can hear Alanna’s smile through the phone as we chat. She has...