Travel can be stressful, but customer experiences don’t need to be. Deliver better customer service and improved CX with the VirtualFlex platform.
Liveops delivers elasticity to your booking and reservations programs, removing the chaos from peaks, valleys and seasonal spikes. Tap into our agile, nationwide network of independent travel and hospitality customer care agents to create a service plan focused around effectively converting calls into bookings.
Make hold times and talent shortages a thing of the past with a network of agents available for every step, drive or flight of the way. Meet or exceed SLAs while your customers receive the assistance they need.
The VirtualFlex platform has a network of thousands of agents across the US, certified and ready to answer calls, no matter the day or time.
Without the constraints of a traditional contact center environment, the VirtualFlex platform allows you to control your costs by aggressively scaling up or down based on volume, unplanned activity, and demand forecast changes. Our model allows you to keep overhead costs tight without paying for idle time.
Liveops customer service agents are certified on your brand, strengthening customer brand loyalty with each interaction. From answering questions to helping customers book a trip with their loyalty points, Liveops agents are thoughtful, resourceful and solution-oriented.
From bookings and reservations to payment support to information collection, Liveops has flexible virtual customer service agents who provide exceptional experiences to your customers.
We’ve got the experience, the knowledge, the agents and the solutions to give your enterprise business a competitive advantage where it matters—customer loyalty.
VirtualFlex is more than just a contact center model. It’s our approach to providing the most exceptional customer service agents a business can find. By attracting only the most motivated, passionate agents, we can give you flexible, scalable, quality customer service solutions that fit your needs, budgets and goals.
Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes.
