Deliver exceptional experiences with customer-centric retail contact center solutions.

Augment your existing retail contact center with the Liveops platform to achieve higher customer satisfaction while strengthening your brand.

The  platform delivers built-in elasticity, which means you can scale your retail customer service team seamlessly without costly overhead. And, you can do it all while maintaining your most critical KPIs regardless of seasonal volume peaks and valleys. See why leading retailers and e-commerce stores depend on Liveops to deliver high-quality, on-brand customer service year-round.

The Liveops platform has solutions for enterprise retail organizations:

E-commerce

PCI compliance

Brand loyalty

Omnichannel

Customer service

Sales support

Improving service levels for large designer sports apparel company.

Case Study

Earn Brand Loyalty
Improve Efficiency

Agents are an extension of your brand.

Liveops agents aren’t just certified on the particulars of your brand’s voice and personality, they are passionate about your brand. Many agents choose to provide services for retail programs because they are already familiar with their products. Their brand affinity and knowledge allows agents to represent your brand accurately, and deliver better CX.

Set the bar high for customer expectations.

Because we recruit educated, experienced agents, they have the life experience and empathy to help buyers feel heard, informed and empowered while resolving questions or making purchasing decisions.

Make omnichannel service a key brand differentiator.

Adapt and scale your sales and service offering to engage shoppers in whatever channel they prefer: voice, email, chat, or social.

Turn logistics into brand loyalty.

Shipping and returns can lead to the most complicated customer situations, but with empathy-driven retail customer support agents, your customers will feel understood through the entire resolution process.

Focus on first-call efficiency.

From both a cost and service level, that first-call efficiency rate is key to ensuring customer satisfaction. Liveops agents are recruited specifically for their retail experience and for their passion for problem solving, creating a service base dedicated to resolving customer issues quickly and effectively.

Augment your team with knowledgeable agents.

Liveops home-based agents reach proficiency 40% faster and can accommodate all time zones. This helps you weather seasonal ups and downs without compromising agent quality or the service experience.

Leverage cross-sell opportunities.

Liveops agents have vast experience, which allows them to easily transition from solving problems to upsell opportunities. Their brand affinity can turn an existing customer into a power shopper.

Let’s Connect

 

Quote
We've been partnering with Liveops since 2010 for all our inbound needs. Their consistency, professionalism and customer service are unparalleled in the industry.
Account Manager, media company
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Liveops has been a great partner helping us to pass tough times with an outstanding level of flexibility, especially during the pandemic period. I trust them and look forward to more cooperation and partnership in the future.“
Director of Customer Care, healthcare organization
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Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership.
GM Regional Customer Care Operations, major utility

Helpful resources and insights.

Virtual customer service solutions that stand out.

We’ve got the experience, the knowledge, the agents and the solutions to give your enterprise business a competitive advantage where it matters—customer loyalty.

woman talking on headset about virtual financial services

Why Liveops platform matters.

It’s more than just a contact center model. It’s our approach to providing the most exceptional customer service agents a business can find. By attracting only the most motivated, passionate agents, we can give you flexible, scalable, quality customer service solutions that fit your needs, budgets and goals.

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Want to learn more?

Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes.

Let’s Connect