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Be there for your customers with an empathetic team of virtual insurance contact center agents.

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When your customers reach out, they are looking for a helping hand. With the VirtualFlex platform, you can have access to an entire network of helping hands, with licensed and unlicensed virtual contact center agents ready to listen, reassure and assist.

Our flexible utilization model means we can scale your customer service capacity as needed. From servicing everyday claims, to planning for open enrollment periods, to scaling quickly during a CAT disaster, Liveops is ready to step in and help you save the day.

As a purpose-led organization, Liveops exists to improve people’s lives. Liveops agents who provide services for insurance clients believe they are improving the lives of your customers every day, connecting with your customers when they need it the most.

Liveops insurance agents offer a variety of solutions:

Inbound customer service

Claims support

New policy sales

Open enrollment

Omnichannel connections

Meeting customer needs during unplanned natural disasters for a top five national insurance company.

Case Study

Property & Casualty
Life & Health

Business continuity in any event.

Maintaining business continuity is crucial, especially when CAT events and natural disasters occur. Not only do insurance providers need to have an empathetic agent on the line when disaster strikes, they need to ensure coverage is in place if their brick-and-mortar contact centers are impacted.

With Liveops virtual customer care and FNOL claims support agents, your customers have access to the support they need, when they need it most.

Steady-state agents at the ready.

Leverage a nationwide network of brand-certified insurance agents in customer care and sales, all year long. Liveops sources quality, empathetic agents throughout the year, so agents are available when you need them.

Build loyalty and trust.

Liveops agents are an extension of your company, and strengthen your brand with every interaction. They have the soft skills and life experience needed for empathetic customer advocacy, with proven increased level of CSAT and NPS ratings.

Learn more about the Liveops Agent Community.

Scale when you need it.

During planned open enrollment and Medicare redetermination periods, the elasticity of our flexible model delivers access to a skilled pool of agents, so you don’t need to bring on seasonal agents.

Empathetic, certified agents deliver better CX.

From licensed life insurance sales to health insurance claims and customer service, Liveops agents are certified and knowledgeable about your brand. They are ready to assist new and current members understand eligibility, benefits and products/services, in addition to new policy enrollment.

Learn more about the Liveops Agent Community.

Meet your customers where they are.

Adapt to your customers’ needs, no matter where – or how – they connect. Leverage our omnichannel support options across phone, chat, email, social media and more.

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Quote
“Having experienced and weathered many hurricanes in my life, I was eager and ready to assist customers in need due to Hurricane Ida. I was glad to be able to help with Additional Living Expense claims and to help those with damages begin the process to get back to normalcy. I truly feel for those affected as I have been there myself. It feels great to be able to help in a very difficult time for so many.”
Daniel, Liveops agent providing services for leading insurance client
Quote
We have had the pleasure of working with Liveops for the past two years, where they handled all of our manpower requirements. Liveops brought a new level of professionalism to our needs. Without a doubt, they are the most organized company we have ever worked with.
Director of Customer Care, healthcare organization
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We've been partnering with Liveops since 2010 for all our inbound needs. Their consistency, professionalism and customer service are unparalleled in the industry.
Account Manager, media company
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Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership.
GM Regional Customer Care Operations, major utility

Helpful resources and insights.

Virtual customer service solutions that stand out.

We’ve got the experience, the knowledge, the agents and the solutions to give your enterprise business a competitive advantage where it matters—customer loyalty.

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Why VirtualFlex matters.

VirtualFlex is more than just a contact center model. It’s our approach to providing the most exceptional customer service agents a business can find. By attracting only the most motivated, passionate agents, we can give you flexible, scalable, quality customer service solutions that fit your needs, budgets and goals.

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Want to learn more?

Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes.

Let’s Connect