Elevate patient care with healthcare call center solutions.

Secure, Empathetic Healthcare Customer Service.

At Liveops, we build meaningful connections that enhance patient outcomes. Our vast network of healthcare call center agents, carefully selected for their industry experience, act as an extension of your brand, delivering compassionate support at every touchpoint.

With deep expertise in HIPAA compliance, Medicare and Medicaid, and the billing and revenue processes, we ensure your patients receive secure, professional care with the empathy and knowledge your brand deserves. This allows your internal teams to focus on what matters most while we handle patient support services with the highest standards.

We bring unparalleled experience, industry knowledge, and a community of skilled agents to provide healthcare contact center solutions that give your organization a competitive edge where it matters most—healthcare customer care and patient outcomes.

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Transform Your Healthcare Patient Experience.

At Liveops, we specialize in delivering top-tier healthcare contact center services tailored to the healthcare industry. Our services are designed to meet the specific needs of key sectors, ensuring targeted, impactful support where it matters most.

With our flexible agent model, you can scale your operations seamlessly to handle increased demand during open enrollment periods or other seasonal peaks.

Managed Care Organizations (MCOs)

Customized Member Support:

Liveops provides personalized, empathetic support to your members, ensuring they receive the care and attention they need to make informed healthcare decisions.

Compliance and Security:

Our community of customer service professionals is well-versed in HIPAA compliance and other critical standards, ensuring your members’ information is handled securely.

Healthcare Provider Support:

Our network of experienced agents offers comprehensive support to healthcare providers, helping them deliver exceptional care and navigate complex member needs.

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Private Payers

Premium Member Experience:

The agents are trained to deliver high-quality healthcare customer service that aligns with your brand, helping to maintain and grow your member base through exceptional service.

Claims and Billing Support:

We offer specialized patient support services for complex billing and revenue processes, ensuring accuracy and satisfaction for your members, day or night.

Member Retention and Loyalty:

Our community of customer care professionals helps foster trust and loyalty by providing knowledgeable, empathetic assistance that addresses your members’ concerns effectively.

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Medicare/Medicaid

Expert Guidance for Beneficiaries:

These customer care professionals understand the complexities of Medicare and Medicaid, offering clear, accurate information to beneficiaries and guiding them through their options.

Compliance and Security:

Liveops is deeply experienced in handling the stringent security and compliance protocols required for Medicare and Medicaid, ensuring your operations remain fully compliant.

Seamless Enrollment Support:

Whether during open enrollment or throughout the year, these agents provide reliable support to ensure your beneficiaries have the help they need to make informed decisions.

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Open Enrollment

Flexible, Scalable Support:

During planned open enrollment and Medicare redetermination periods, Liveops offers a flexible model that delivers access to a skilled pool of agents, so you can efficiently manage the increased demand.

Certified Expertise:

These agents are trained in understanding your specific programs and procedures, providing members with accurate, helpful information during critical enrollment periods.

Building Trust and Loyalty:

Liveops’ community of skilled agents act as an extension of your company, strengthening your brand with every interaction and driving higher satisfaction and loyalty.

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Pharmaceutical Companies

1:1 Patient Engagement:

These empathetic agents are experienced in handling complex patient interactions, ensuring compliance and retention in a safe and secure environment. By delivering personalized, patient-centered solutions, we support both patients and providers in achieving better outcomes.

Business Continuity:

Liveops’ flexible healthcare contact center model allows you to scale up or down as necessary to meet the demands of new product launches, FDA approvals, or other critical events. With seamless scalability, we ensure your operations remain smooth and efficient.

Compassionate Care:

These agents possess the life experience and soft skills needed to provide sensitive, understanding support to patients, ensuring they feel valued and cared for, particularly during high-stakes interactions.

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Telehealth

24/7 Availability:

Liveops offers round-the-clock support for telehealth services, ensuring that patients can access care at any time, no matter where they are. This accessibility enhances patient trust and satisfaction.

Technical Assistance:

Liveops’ network of experienced agents helps patients and providers with the setup and use of telehealth platforms, ensuring a smooth experience that minimizes technical issues and maximizes patient engagement solutions.

Patient-Centered Virtual Care:

These customer care agents are trained to handle sensitive health-related conversations with empathy and professionalism, building trust and delivering quality care in virtual environments. We specialize in ensuring an exceptional healthcare customer experience for telehealth users.

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Medical Devices & Products

Program Compliance:

These agents ensure patients adhere to medical device programs by providing clear instructions, support, and follow-ups, fostering compliance and improving health outcomes.

Technical Support:

The agents are equipped to handle troubleshooting and technical queries, assisting patients in effectively using and maintaining their medical devices with ease and confidence. By providing healthcare call center solutions tailored to device support, we help enhance user satisfaction.

Tailored Healthcare Solutions:

In addition to our core services, Liveops offers tailored solutions to meet your specific needs, whether it’s consulting, product launch support, or other specialized services. We address the unique challenges of the medical devices and products space with precision and care.

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Liveops has helped us pass through tough times with an outstanding level of flexibility, especially during the pandemic. I trust them and look forward to a deeper partnership in the future.

Director of Customer Care, Healthcare Client

We have had the pleasure of working with Liveops for the past two years, where they handled all of our manpower requirements. Liveops brought a new level of professionalism to our needs. Without a doubt, they are the most organized company we have ever worked with.

Director of Customer Care, Healthcare Client

We've been partnering with Liveops since 2010 for all our inbound needs. Their consistency, professionalism and customer service are unparalleled in the industry.

Account Manager, Media Client

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Discover how Liveops can transform your healthcare call center services and enhance patient engagement solutions. Contact us today to learn more about our flexible, scalable solutions that meet the needs of your healthcare organization.

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