Liveops specializes in healthcare call center outsourcing services designed to meet the dynamic needs of leading healthcare companies. Liveops delivers high-quality patient support, provider assistance, and payer services through our domestic and global network of experienced healthcare agents.
Whether you’re facing open enrollment surges, managing complex billing inquiries, or delivering 24/7 telehealth support, Liveops offers a proven outsourcing model that delivers consistent results—with compassion, compliance, and care at the core.
96%
300%+
39%
Liveops provides customer experience services for healthcare organizations subject to HIPAA requirements. Agents within our network complete program-specific certification that includes applicable privacy and security guidelines, proper handling of protected health information, and each client’s required policies and procedures.
This helps healthcare organizations extend trusted, empathetic support while maintaining the safeguards their programs require.
Case study | Healthcare
A leading pharmaceutical company partnered with Liveops to deliver compliant patient support at scale during periods of high demand.
Liveops offers specialized healthcare call center outsourcing services designed to meet the unique needs of each sector. From payers to telehealth providers, our experienced network of agents deliver compassionate support that scales with your business.
What OUR clients say
What OUR clients say
What OUR clients say
Join the brands redefining customer experience with Liveops. Empathetic agents, tech-powered delivery, and the flexibility to meet every moment. Let’s talk.
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Healthcare call center outsourcing is when a healthcare organization partners with an external provider to manage non-clinical patient or member communications, such as appointment scheduling, benefits questions, and general service inquiries. It helps extend coverage, manage peak demand, and reduce burden on internal staff.
Liveops supports a wide range of healthcare segments, including managed care organizations, private payers, Medicare and Medicaid programs, pharmaceutical companies, telehealth providers, and medical device companies. Each segment receives tailored support designed to meet its specific needs.
Agents within the Liveops network support non-clinical workflows such as patient and provider support, claims and billing assistance, open enrollment guidance, prescription refill routing, and telehealth technical troubleshooting. The exact scope is tailored to each client’s program requirements.
Agents within the Liveops network complete program-specific certification that covers applicable privacy and security guidelines, proper handling of protected health information, and each client’s required policies and procedures. Quality monitoring and ongoing performance support are also part of the model.
Yes, Liveops offers on-demand scalability that allows healthcare clients to ramp support up or down, even in 30-minute intervals, without sacrificing service quality. This flexibility is designed specifically for high-volume periods like open enrollment or seasonal demand spikes.
Healthcare outsourcing requires stricter compliance with privacy regulations, secure handling of sensitive patient information, and agents with healthcare-specific knowledge. These requirements make provider experience, documented controls, and compliance-focused workflows especially important.
Liveops reports a 96% patient satisfaction rate and offers more than 300% staffing flexibility, with healthcare clients making up 39% of its business. A top-10 pharmaceutical company also partnered with Liveops to deliver compliant patient support at scale during periods of high demand.
Look for demonstrated healthcare industry experience, clear HIPAA compliance and security practices, the ability to scale for peak periods, program-specific agent training, and transparent quality assurance and performance reporting. A strong partner should explain not just what they do, but how they protect quality and compliance in daily operations.
