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Support great patient outcomes with virtual healthcare contact center solutions.

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In healthcare, engagement and patient connection are paramount. The Liveops VirtualFlex platform empowers agents to act as an extension of your brand by providing a warm, knowledgeable connection with members and patients at every touchpoint across the continuum of care.

Liveops has deep experience supporting Medicare and Medicaid security and compliance protocols, along with stringent HIPAA compliance. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings.

Liveops exists to improve people’s lives, and this extends into the agents that connect with your patients and members. Empathy is part of Liveops agents’ DNA.

Liveops provides a variety of solutions to leading healthcare clients:

1:1 Patient support

Provider support

Billing/Revenue cycle

Open enrollment

Medicare/Medicaid

Helping a top pharmaceutical company offer better care, balance compliance, and lower costs.

Case Study

Pharmaceutical
Medical Products & Devices
Telehealth
Open Enrollment

Promote 1:1 patient engagement.

Our empathetic agent community has experience with one-to-one patient engagement across several different disease states. From answering difficult questions to help protocol compliance and retention, Liveops virtual agents ensure a high-quality experience in a safe and secure environment.

Maintain business continuity.

Liveops’ flexible model means you can scale up or down as necessary to service planned and unplanned events such as an expanded label or FDA approval.

Treat your patients with patience and empathy.

Liveops appeals to an agent profile with the soft skills and life experience that align with patient populations and understand the need for compassionate responses to sensitive medical questions.

Ensure program compliance.

Liveops agents have the understanding and program-specific certifications needed to not only enroll and onboard members and patients into your program, but also encourage them to stick with it and remain compliant with your product or device.

Dynamically scale when needed.

Liveops’ flexible model allows you to build a continuity plan for planned and unplanned spikes. Within hours, virtual agents can flex to meet the needs of your patients in times of new product launches, irregular marketing schedules, and unexpected events.

Patient-centric service.

Liveops appeals to an agent profile with the soft skills and life experience to align with patient populations. Empathetic agents understand the need for compassionate responses to sensitive medical questions and will meet your customer’s needs in a safe and secure environment.

Flex in times of health emergencies.

When unexpected events occur – like global pandemics – health needs can rapidly change. Be prepared to dynamically scale your platform with virtual agents that can mobilize within hours. No matter the location, or time of day, an empathetic agent is available when you and your customers need it most.

Treat your patients with patience and understanding.

Your patients’ health is your top priority. With Liveops agents, your patients will receive high-quality experiences from a knowledgeable professional. Liveops appeals to an agent profile with the soft skills and life experience to understand the vulnerability people feel about their health and the ability to be reassuring in the face of uncertainty.

Omnichannel support when and how your patients need it.

Health doesn’t have “open hours.” Liveops’ experienced agent network can deliver services when you need them, including days, nights and weekends. Our omnichannel support solutions allow our agents to meet your patients in their preferred communications channel.

Flex to meet seasonal demand.

During planned open enrollment and Medicare redetermination periods, the elasticity of our flexible model delivers access to a skilled pool of agents, so you don’t need to bring on seasonal agents.

Knowledgeable resource for your members.

Healthcare and Medicare enrollment can be complex. Liveops agents are certified on your program and procedures, so they can be a go-to resource for your members.

Build loyalty and trust.

Liveops agents are an extension of your company, and strengthen your brand with every interaction. They have the soft skills and life experience needed for empathetic member advocacy, with proven increased level of CSAT and NPS ratings.

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Liveops has helped us pass through tough times with an outstanding level of flexibility, especially during the pandemic. I trust them and look forward to a deeper partnership in the future.
Director of Customer Care, healthcare organization
Quote
We have had the pleasure of working with Liveops for the past two years, where they handled all of our manpower requirements. Liveops brought a new level of professionalism to our needs. Without a doubt, they are the most organized company we have ever worked with.
Director of Customer Care, healthcare organization
Quote
We've been partnering with Liveops since 2010 for all our inbound needs. Their consistency, professionalism and customer service are unparalleled in the industry.
Account Manager, media company

Helpful resources and insights.

Virtual customer service solutions that stand out.

We’ve got the experience, the knowledge, the agents and the solutions to give your enterprise business a competitive advantage where it matters—customer loyalty.

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Why VirtualFlex matters.

VirtualFlex is more than just a contact center model. It’s our approach to providing the most exceptional customer service agents a business can find. By attracting only the most motivated, passionate agents, we can give you flexible, scalable, quality customer service solutions that fit your needs, budgets and goals.

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Want to learn more?

Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes.

Let’s Connect