In healthcare, engagement and patient connection are paramount. The Liveops VirtualFlex platform empowers agents to act as an extension of your brand by providing a warm, knowledgeable connection with members and patients at every touchpoint across the continuum of care.
Liveops has deep experience supporting Medicare and Medicaid security and compliance protocols, along with stringent HIPAA compliance. The VirtualFlex platform also can augment your existing contact center, providing support to your patients while your internal agents attend company-wide meetings.
Liveops exists to improve people’s lives, and this extends into the agents that connect with your patients and members. Empathy is part of Liveops agents’ DNA.