Customer Service Week: Why Enterprises Need to Focus on CX
It’s almost here, so let me be the first to wish you a happy Customer Experience Day! While customer experience (CX) is significant year-round, the first Tuesday in October...
Flexible Workforce
Find Your Fit: How Liveops Agents Create Meaningful Connections
Remote work continues in popularity among the US workforce, anticipating more than 22% of the workforce will be remote by 2025. Virtual environments provide a slew of benefits, including...
Maximize Your Enterprise’s CX with Liveops
If you’re looking to graduate your enterprise’s customer experience from mediocre to unmatched, a collaboration with Liveops is the game changer. One of our specialties is working with clients...
For CX, Agent Experience and Community Are Paramount
While you’re considering CX from the enterprise point of view, for the purpose of this article let’s flip the script for a moment. Enterprises are composed of people, and...
Key Factors of Quality Agent Interactions
In the current customer service landscape, one of the prominent themes among customer experience (CX) leaders is the pursuit of high-quality experiences. Unsurprisingly, quality interactions serve as the bedrock...
What is AX, and Why Does it Matter?
At Liveops, we’re not only committed to delivering exceptional experiences to our clients and their customers, but also to agents. A hallmark of our operation is prioritizing Agent Experience...
When Burnout Strikes: the Impact on CX
Better CX can start with an understanding of workforce burnout Burnout. The concept isn’t new, yet it is making a comeback in workforce trends these days. There are a...
How and Why You Should Set Goals as a Remote Worker
Whether it be from the day-to-day stresses of normal life or just not feeling as connected as you may want to be, it can be hard to stay motivated...
Yes, You Can Have Both Scale and Quality In Today’s Customer Service Environment
VirtualFlex delivers high quality customer experiences that strengthen your brand What story does your customer experience tell? For years, we’ve found inspiration in great customer experiences (CX) and in...