Providing exceptional customer care in the Financial Services and FinTech industries is paramount. The VirtualFlex platform empowers a network of highly skilled professionals who deliver better CX while keeping overhead costs efficient. We understand the importance of maintaining compliance with industry regulations, and we take data security seriously. All certified agents adhere to robust security measures to ensure all interactions are handled compliantly. Liveops has more than two decades of experience mastering the art and science of managing secure virtual environments, and we stay at the cutting edge of industry regulations.
- Regular audits using 3rd party tools aligned to CIS standards
- ISO 27002 and PCI-DSS Level-1 Service Provider compliant
- Provide a HIPAA HITECH compliant solution, audited by a 3rd party
Leveraging the VirtualFlex platform is the ideal augmentation strategy for Financial Services and FinTech companies to meet fluctuating call demand for planned and unplanned events. Maintain business continuity alongside Liveops as a Trusted Advisor, with a nationwide network of agents available when you need them.