The Liveops platform attracts self-starting agents who deliver great experiences every time. With the power to choose when, where, and how they provide services, Liveops agents commit to brands they love and have the autonomy to build their businesses alongside these enterprise clients. With this strategy, everyone wins. We call this agent community Liveops Nation.
The Liveops platform delivers the right agent at the right time, with the right results. The agent community sits at the core, and we don’t take this lightly. We are passionate about the agent experience, because we know agents have many choices in their careers. And for tens of thousands of skilled professionals, their choice is to partner with Liveops and strengthen your brand.
We call the agent community Liveops Nation. It’s a private, virtual community where agents connect with each other and their program teams to maximize their experience while contracting with Liveops. Agents supporting a common client have a private, dedicated space to share best practices and support one another, all while staying engaged with their program teams. Here are just some of the Liveops Nation initiatives that lead to better experiences for customers.
A hallmark of Liveops is the idea that learning and improving are never done. Learning sessions, access to robust knowledge bases, and gamification are unique to Liveops Nation and ensure continuous growth of relevant skills for agents.
Discussion forums provide a space for agents to connect and improve together by way of peer-to-peer encouragement and motivation that nurtures success.
Liveops energizes agents through rewards and recognition. Celebrating tenure, milestone achievements, and highlighting agent contributions to the community, reinforce value and drive loyalty.
Liveops regularly hosts well-attended, agent-focused events. These occasions provide agents with the opportunity to interact with each other and Liveops senior staff, all while getting initiative updates critical to their business growth.
A hallmark of Liveops is the idea that learning and improving are never done. Learning sessions, access to robust knowledge bases, and gamification are unique to Liveops Nation and ensure continuous growth of relevant skills for agents.
Discussion forums provide a space for agents to connect and improve together by way of peer-to-peer encouragement and motivation that nurtures success.
Liveops energizes agents through rewards and recognition. Celebrating tenure, milestone achievements, and highlighting agent contributions to the community, reinforce value and drive loyalty.
Liveops regularly hosts well-attended, agent-focused events. These occasions provide agents with the opportunity to interact with each other and Liveops senior staff, all while getting initiative updates critical to their business growth.
Strengthening an agent’s sense of belonging and connection improves their lives and leads to better customer experiences and client outcomes. This doesn’t happen automatically, and the Liveops platform has two decades of experience innovating and optimizing the agent journey. We’ve cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another.
Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops.
In the Liveops virtual contact center model, enterprises have access to a diverse network of distributed agents. This network has hard skills in your industry, and soft skills from life experience. They are empathetic and committed to each interaction with your customers. They are an extension of your organization, and their above average VoC scores show these meaningful connections strengthen your brand.
Networking for success.