Liveops Nation: Meet the agents behind great CX.

The Liveops difference.

The VirtualFlex platform attracts self-starting agents who deliver great experiences every time. With the power to choose when, where, and how they provide services, Liveops agents commit to brands they love and have the autonomy to build their businesses alongside these enterprise clients. With this strategy, everyone wins. We call this agent community Liveops Nation.

 

Better AX means better CX.

The VirtualFlex platform delivers the right agent at the right time, with the right results. The agent community sits at the core, and we don’t take this lightly. We are passionate about the agent experience, because we know agents have many choices in their careers. And for tens of thousands of skilled professionals, their choice is to partner with Liveops and strengthen your brand.

Connection through community.

We call the agent community Liveops Nation. It’s a private, virtual community where agents connect with each other and their program teams to maximize their experience while contracting with Liveops. Agents supporting a common client have a private, dedicated space to share best practices and support one another, all while staying engaged with their program teams. Here are just some of the Liveops Nation initiatives that lead to better experiences for customers.

 

Comprehensive Skill Development Connection & Mentorship Loyalty & Commitment Road Shows & other Live Events

Community learning.

A hallmark of Liveops is the idea that learning and improving are never done. Learning sessions, access to robust knowledge bases, and gamification are unique to Liveops Nation and ensure continuous growth of relevant skills for agents.

Building bonds.

Discussion forums provide a space for agents to connect and improve together by way of peer-to-peer encouragement and motivation that nurtures success.

Agent affinity.

Liveops energizes agents through rewards and recognition. Celebrating tenure, milestone achievements, and highlighting agent contributions to the community, reinforce value and drive loyalty.

Networking for success.

Liveops regularly hosts well-attended, agent-focused events. These occasions provide agents with the opportunity to interact with each other and Liveops senior staff, all while getting initiative updates critical to their business growth.

Community learning.

A hallmark of Liveops is the idea that learning and improving are never done. Learning sessions, access to robust knowledge bases, and gamification are unique to Liveops Nation and ensure continuous growth of relevant skills for agents.

Building bonds.

Discussion forums provide a space for agents to connect and improve together by way of peer-to-peer encouragement and motivation that nurtures success.

Agent affinity.

Liveops energizes agents through rewards and recognition. Celebrating tenure, milestone achievements, and highlighting agent contributions to the community, reinforce value and drive loyalty.

Networking for success.

Liveops regularly hosts well-attended, agent-focused events. These occasions provide agents with the opportunity to interact with each other and Liveops senior staff, all while getting initiative updates critical to their business growth.

Optimizing the agent experience.

Strengthening an agent’s sense of belonging and connection improves their lives and leads to better customer experiences and client outcomes.  This doesn’t happen automatically, and the VirtualFlex platform has two decades of experience innovating and optimizing the agent journey.  We’ve cultivated a virtual community, Liveops Nation, that encourages agents to connect with one another.

Liveops has a dedicated Agent Experience team who works together with client teams creating engagement opportunities that nurture and support agents through each step of their journey with Liveops.

Marjorie
“I like to help people. And with these programs, you find that you have a really good chance to help people in need because of COVID or disaster lines in response to tornadoes, fires, floods, and hurricanes… You have to remain calm and be there for the callers. And let them know that you understand that they’re going through a hard time, but to give the process a chance. That’s what we’re there for. You have to be empathetic and imagine yourself in their situation.”
Angela
“I couldn’t be more pleased with the flexibility, the great team and the resources that are available to help me. I see myself doing this for many years until I fully retire (if I do) and my cat loves that I am home too!”
Craig
“Flexibility is the most beautiful thing. Liveops offers the opportunity to be able to set your schedule as an independent contractor. I love the freedom element. I can choose to take off Friday, or just do the afternoon so I have an open morning, if I want to do the gym or if I want to go play some golf.”
Janet
“I work about 13 hours a week— and I love that the flexible schedule allows me to help my grandchildren with distance learning. I use the money to take my grandchildren shopping or on day trips. I even bought a new car!”
Shante
"I love the convenience of working from home, the flexibility to choose my own schedule and the privilege of being my own boss. I’m also a nurse. I love that I can use the empathy and communications skills I learned in school to help customers for the luxury brand I serve through Liveops as well as the patients I treat as a nurse.”

Meet Liveops agents.

In the Liveops virtual contact center model, enterprises have access to a diverse network of distributed agents. This network has hard skills in your industry, and soft skills from life experience. They are empathetic and committed to each interaction with your customers. They are an extension of your organization, and their above average VoC scores show these meaningful connections strengthen your brand.

Helpful resources and insights.

Want to learn more about the VirtualFlex platform?

What is VirtualFlex