Customer Experience
What is AX, and Why Does it Matter?
At Liveops, we’re not only committed to delivering exceptional experiences to our clients and their customers, but also to agents. A hallmark of our operation is prioritizing Agent Experience...
When Burnout Strikes: the Impact on CX
Better CX can start with an understanding of workforce burnout Burnout. The concept isn’t new, yet it is making a comeback in workforce trends these days. There are a...
10 Customer Service Tips for Agents to Keep in Mind
The customer service industry can be tough at times, so in order to attract and retain customers, it’s important to provide them with the best service and care. By...
How to Make the Most out of CX Day and Customer Service Week
Have you heard about CX Day? Every October, people worldwide celebrate with their employees, agents, and clients. It reminds me of “Mother’s Day” or “Father’s Day.” It’s a time...
5 Customer Experience Trends and Key Actions for Long-Term Success
Undoubtedly, excellent customer experience (CX) is a brand differentiator, and a primary reason people buy and refer brands. Since customer needs are changing rapidly, it’s essential to understand CX...
6 Strategies to Boost Productivity Across Your Virtual Workforce
Without turning my head, I can count at least a dozen objects on or around my work desk that would provide me with a major distraction. And that isn’t...
Retailers: are you prepared for the next big event?
A virtual contact center can make your next event more efficient and profitable The New Year means many things to a business – a new budget, fresh thinking and...