Your number one goal is to serve the public. Our number one goal is to serve you. Agencies at all levels of government trust Liveops to deliver outstanding citizen service to people and communities throughout the United States. From helping out with daily call volume to scaling up quickly in the event of an emergency or disaster, The VirtualFlex platform delivers remote contact center services that can flex to meet demand.
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From day-to-day operations to emergencies and disaster relief, Liveops ensures citizens remain connected to the agencies they rely on. Liveops agents can mobilize to scale call-taking capacity within hours, guaranteeing fast, accessible service during busy or critical periods.
Federal, state, and local agencies can expect excellent citizen experience by leveraging a home-based network of on-demand agents with years of experience in the public sector. Our community of self-motivated, highly skilled agents from across the US are rigorously vetted and certified to ensure consistent call quality.
Adapt and scale your citizen service offering to engage them in whatever channel they prefer: inbound/outbound voice, email, chat, or social. Skilled Liveops agents also handle non-phone and backoffice solutions for government agencies, with the highest attention to detail.
With no overhead or wasted idle time, the VirtualFlex platform’s pay-per-use model surges to meet spikes in demand, giving you a truly flexible and cost-conscious staffing option. You can breathe easy knowing Liveops uses an industry-leading security platform, adheres to contact center security best practices, and performs regular audits and penetration tests.
We’ve got the experience, the knowledge, the agents and the solutions to give your enterprise business a competitive advantage where it matters—customer loyalty.
VirtualFlex is more than just a contact center model. It’s our approach to providing the most exceptional customer service agents a business can find. By attracting only the most motivated, passionate agents, we can give you flexible, scalable, quality customer service solutions that fit your needs, budgets and goals.
Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes.
