Scale up your public service with flexible, secure virtual contact center services.

Your number one goal is to serve the public. Our number one goal is to serve you. Agencies at all levels of government trust Liveops to deliver outstanding citizen service to both people and communities. From helping out with daily call volume to scaling up quickly in the event of an emergency or disaster, The platform delivers remote contact center services that can flex to meet demand.

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Liveops and SBA help small business owners amid the pandemic.

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Liveops core competencies:

Scale for planned and unexpected events.

From day-to-day operations to emergencies and disaster relief, Liveops ensures citizens remain connected to the agencies they rely on. Liveops agents can mobilize to scale call-taking capacity within hours, guaranteeing fast, accessible service during busy or critical periods.

Source from the best of the best.

Federal, state, and local agencies can expect excellent citizen experience by leveraging a home-based network of on-demand agents with years of experience in the public sector. Our community of self-motivated, highly skilled agents are rigorously vetted and certified to ensure consistent call quality.

Omnichannel connections with citizens.

Adapt and scale your citizen service offering to engage them in whatever channel they prefer: inbound/outbound voice, email, chat, or social. Skilled Liveops agents also handle non-phone and backoffice solutions for government agencies, with the highest attention to detail.

Stay secure and under budget.

With no overhead or wasted idle time, the platform’s pay-per-use model surges to meet spikes in demand, giving you a truly flexible and cost-conscious staffing option. You can breathe easy knowing Liveops uses an industry-leading security platform, adheres to contact center security best practices, and performs regular audits and penetration tests.

We have had the pleasure of working with Liveops for the past two years, where they handled all of our manpower requirements. Liveops brought a new level of professionalism to our needs. Without a doubt, they are the most organized company we have ever worked with.
Director of Customer Care, healthcare organization
Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership.
GM Regional Customer Care Operations, major utility
We've been partnering with Liveops since 2010 for all our inbound needs. Their consistency, professionalism and customer service are unparalleled in the industry.
Account Manager, media company

Helpful resources and insights.

Virtual customer service solutions that stand out.

We’ve got the experience, the knowledge, the agents and the solutions to give your enterprise business a competitive advantage where it matters—customer loyalty.

woman in home office

Why it matters.

It’s more than just a contact center model. We’re in the business of improving people’s lives, so it’s our approach to providing the most exceptional customer service agents a business can find. By attracting only the most motivated, passionate agents, we can give you flexible, scalable, quality customer service solutions that fit your needs, budgets and goals.

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Want to learn more?

Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes.

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