Scale up your public service with flexible, secure virtual contact center services.

Your number one goal is to serve the public. Our number one goal is to serve you. Agencies at all levels of government trust Liveops to deliver outstanding service to people and communities throughout the United States. From helping out with daily call volume to scaling up quickly in the event of an emergency or disaster, our remote contact center services can flex to fit demand.

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Source from the best of the best.

Federal, state, and local agencies can excellent customer experience by leveraging a home-based workforce of on-demand agents with years of experience in the public sector. Our network of self-motivated, highly skilled agents from across the US are rigorously vetted and certified to ensure consistent call quality.

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Provide nimble and responsive service.

From day-to-day operations to emergencies and disaster relief, Liveops ensures citizens remain connected to the agencies they rely on. Our agents can mobilize to scale call-taking capacity within hours, guaranteeing fast, accessible service during busy or critical periods.

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Stay secure and under budget.

With no overhead or wasted idle time, Liveops’ pay-per-use model surges to meet spikes in demand, giving you a truly flexible and cost-conscious staffing option. You can breathe easy knowing Liveops uses an industry-leading security platform, adheres to contact center security best practices, and performs regular audits and penetration tests.

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Create a favorable impression with empathy and understanding.

Liveops appeals to an agent profile with the soft skills and life experience to align with agency populations. You’ll find our agents understand the need for patience and reassurance, key qualities in helping people navigate government processes.

We have had the pleasure of working with Liveops for the past two years, where they handled all of our manpower requirements. Liveops brought a new level of professionalism to our needs. Without a doubt, they are the most organized company we have ever worked with.
Director of Customer Care, healthcare organization
Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership.
GM Regional Customer Care Operations, major utility
We've been partnering with Liveops since 2010 for all our inbound needs. Their consistency, professionalism and customer service are unparalleled in the industry.
Account Manager, media company

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Virtual customer service solutions that stand out

We’ve got the experience, the knowledge, the agents and the solutions to give your enterprise business a competitive advantage where it matters—customer loyalty.

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Why Virtual Flex matters

Virtual Flex is more than just a contact center model. It’s our approach to providing the most exceptional customer service agents a business can find. By attracting only the most motivated, passionate agents, we can give you flexible, scalable, quality customer service solutions that fit your needs, budgets and goals.

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All channels, all situations

Liveops builds virtual contact center solutions for enterprises who need to solve two of the biggest challenges in customer service: omnichannel communication and disaster recovery. Learn more about our solutions and how we can preserve brand loyalty during the expected and the unexpected.

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Virtual Contact Center Capabilities

Virtual Agents →

Liveops attracts highly qualified, educated and articulate agents to credibly represent your brand to the world.

Distance Learning →

Our tailored blended approach delivers fully certified agents dedicated to keeping your customers happy and loyal to your brand.

Security & Technology →

Our industry-leading Secure Workforce Ops™ solution provides a comprehensive approach to security unmatched in the industry.

Quality Assurance →

Our QA team will score agent interactions to ensure your customers are receiving an amazing experience every time.

Want to learn more?

Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes.

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