We exist to improve the lives of our agents, clients and employees.

Empowering better tomorrows

Liveops works hard every day to make people’s lives better by providing flexibility to agents, scalable solutions to clients, and meaningful work to employees. Hundreds of enterprises have trusted Liveops to improve their customer experience by leveraging our exceptional virtual talent, award-winning distance learning platforms and top-ranking security standards. If 2020 has taught us anything, it’s that Virtual Flex is a critical element for navigating the unknown. Join the revolution of the modern contact center!

Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership.
GM Regional Customer Care Operations, major utility
We've been partnering with Liveops since 2010 for all our inbound needs. Their consistency, professionalism and customer service are unparalleled in the industry.
Account Manager, media company
Liveops has been a great partner helping us to pass tough times with an outstanding level of flexibility, especially during the pandemic period. I trust them and look forward to more cooperation and partnership in the future.“
Director of Customer Care, healthcare organization
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Virtual Flex is the now and the future

The virtual flex model is a distributed workforce of highly motivated independent contractor agents who are driven to deliver the best possible level of service with every call.

By giving agents the autonomy of being independent contractors, Liveops is able to attract –  and retain – a flexible, nationwide network of experienced, reliable and motivated agents. This allows us to quickly and easily scale our virtual contact center solutions up or down according to the ebb and flow of an organization’s needs.

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Top agents delivering top results

Liveops agents are a community of people who share the same passion for services that we do, which means better outcomes for brands and their customers.

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Specialty virtual contact center offerings

Omnichannel Customer Service

Phone, email, online chat—no matter how your customers reach out, Liveops agents can connect.

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Disaster Recovery

When the unexpected happens, we can help you quickly scale up a virtual workforce to maintain business continuity.

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Digital Outsourcing

Scale your processes and free up resources by outsourcing administrative operations with Liveops agents.

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Virtual Call Center Capabilities

Virtual Agents →

Liveops attracts highly qualified, educated and articulate agents to credibly represent your brand to the world.

Distance Learning →

Our tailored blended approach delivers fully certified agents dedicated to keeping your customers happy and loyal to your brand.

Security & Technology →

Our industry-leading Secure Workforce Ops solution provides a comprehensive approach to security unmatched in the industry.

Quality Assurance →

Our QA team will score agent interactions to ensure your customers are receiving an amazing experience every time.

Excellence in Customer Service Award
Bronze Stevie Award for 2022
Flex Jobs Award - Top 100

Want to learn more?

Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes.

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