Be available rain or shine with flexible, secure virtual contact center solutions for utility companies.

Your services power the needs of thousands or even millions of individual and business customers. With the platform you can be available to answer questions or address outages at any time without adding unnecessary overhead.

Our network of talented, agile, independent agents provides elasticity and scale for the planned and unplanned peaks and surges that both regulated and unregulated energy, water and gas utilities encounter. With Liveops on your side, you’ll be ready for anything, including unexpected changes in weather patterns and the day-to-day nature of keeping residences and businesses humming.

Steady-state customer care

Billing support

Unexpected weather events

Seasonal surges

Intra-day/intra-week fluctuations

Giving a natural gas company a better forecast.

Case Study

Business continuity without geographic boundaries.

Many energy and utility organizations have contact centers in a tight geographic region. With the Liveops platform, you have access to a nationwide pool of talented, skilled agents, available across all time zones. If a natural disaster impacts operations of your regional centers, Liveops agents maintain continuity and assist your customers.

Flex when you need it.

From hurricanes to pandemics, our on-demand network of agents is available when you need it most. When seasonal temperature changes drive planned or unplanned call volume spikes, Liveops agents are certified and at the ready. For regulated utilities, our pay-per-use model makes it even easier for you to scale up to meet mandated response requirements.

Be responsive.

Utility issues can range from inconvenient to life-threatening. Liveops agents have the tactful skills to remain calm with distressed customers, ensuring they take the appropriate steps for their safety. Through award-winning, customized e-learning and a depth of life experience, Liveops agents have the proven ability to clearly articulate solutions and educate customers about your services and options, day or night.

Build trust with your customers.

From day-to-day questions to outages and billing issues, customer frustration can be high. But with empathy-driven support agents, your customers will be left with a positive impression of your brand thanks to the patience and understanding of their customer support experience.

Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership.
GM Regional Customer Care Operations, major utility
We've been partnering with Liveops since 2010 for all our inbound needs. Their consistency, professionalism and customer service are unparalleled in the industry.
Account Manager, media company
Liveops has been a great partner helping us to pass tough times with an outstanding level of flexibility, especially during the pandemic period. I trust them and look forward to more cooperation and partnership in the future.“
Director of Customer Care, healthcare organization

Helpful resources and insights.

Virtual customer service solutions that stand out.

We’ve got the experience, the knowledge, the agents and the solutions to give your enterprise business a competitive advantage where it matters—customer loyalty.

woman talking on phone

Why it matters.

It’s more than just a contact center model. We’re in the business of improving people’s lives, so it’s our approach to providing the most exceptional customer service agents a business can find. By attracting only the most motivated, passionate agents, we can give you flexible, scalable, quality customer service solutions that fit your needs, budgets and goals.

Learn More

Want to learn more?

Get in touch to discuss how Liveops can help you meet your customer service needs with greater flexibility, lower cost and better outcomes.

Let’s Connect