Great customer experiences start with how talent is sourced, prepared, supported, and improved over time.
LiveNexus by Liveops brings AI-enabled insights, guided workflows, and performance support into key moments across the agent lifecycle, helping Liveops create a more connected, data-informed approach to agent success.
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Enterprise customer service programs need a smarter way to support the full agent journey, from sourcing and readiness to real-time guidance and continuous improvement.
Rather than treating sourcing, learning, performance, and productivity as separate functions, LiveNexus connects these moments through AI-enabled insights and workflows that support faster ramp-up, stronger consistency, and better visibility across the agent experience.
Drive
Accelerate
Optimize
LiveNexus by Liveops helps strengthen the foundation behind customer service programs that need to move quickly, adapt to changing demand, and maintain quality at scale.
It connects across several areas of the Liveops model, including:
LiveNexus embeds AI across the Liveops delivery model, connecting talent, certification, and real-time performance to improve speed, quality, and consistency at scale.
Smarter talent matchingAI identifies and matches the right agents to the right programs based on skills, experience, and performance signals—improving quality from day one.
Faster agent readinessAI-powered simulations and self-paced learning accelerate time to proficiency and build confidence before agents take live interactions.
Real-time performance guidanceIn-the-moment support and insights help agents navigate conversations more effectively, improving consistency and customer outcomes.
Continuous optimization & visibilityAI-driven insights surface performance trends, identify opportunities, and enable ongoing improvement across programs.
Finding the right talent requires speed, precision, and consistency. LiveNexus by Liveops supports a smarter, faster talent sourcing approach by helping identify, evaluate, engage, and move potential agents through the talent acquisition journey with greater efficiency.
AI-enabled capabilities include:
Anna, the Liveops AI Recruiter
Conducts structured, voice-based screening conversations, evaluates candidates against role-specific criteria, answers questions, and advances qualified applicants for human review.
Liveops AI Candidate Chatbot
Supports candidates through mobile-first SMS and chat, shares next steps, answers questions, sends reminders, and helps reduce friction throughout the application process.
AI-enabled sourcing intelligence
Helps align candidates to program needs, availability, skills, and fit while supporting faster planning for seasonal demand, launches, and volume shifts.
Speed matters, but readiness matters more. LiveNexus helps Liveops create faster, more consistent learning experiences by using AI and modern learning tools to support content creation, reinforce knowledge, guide practice, track progress, and prepare agents for real customer interactions.
AI-enabled capabilities include:
Liveops AI Training Simulations
Help agents practice realistic customer scenarios, build confidence, and validate live-interaction readiness before go-live.
AI-powered content creation
Supports faster development of learning content, training videos, microlearning, refreshers, compliance explainers, and program updates through tools like Synthesia, Microsoft Copilot, Storyline 360, and Articulate Rise 360.
Learning delivery and readiness tracking
Uses Litmos LMS to manage certifications, track progress, support compliance, and give teams better visibility into readiness across programs.
Rapid workflow prototyping
Supports experimentation with custom practice tools, assessment utilities, workflow sandboxes, and learning prototypes through tools like Replit.
Customer interactions are dynamic. Agents need timely information, accurate guidance, and clear next steps in the moment.
LiveNexus supports continuous performance improvement by combining real-time agent assist guidance with AI-enabled QA insights that help identify trends, knowledge gaps, and opportunities for ongoing learning.
AI-enabled capabilities include:
AI Agent Assist
Surfaces relevant knowledge, workflow prompts, compliance reminders, and next-best-step guidance while service is happening.
100% QA insights
Helps evaluate customer interactions at scale to identify recurring topics, performance patterns, and areas where agents may need additional support.
Continuous learning feedback loops
Turns QA insights into targeted coaching, refresher content, and learning updates that help strengthen performance over time.
Performance visibility
Gives teams better insight into quality, consistency, accuracy, and customer experience across programs and channels.
AI-driven talent sourcing and program matching, combined with AI-powered simulations and self-paced learning, directly impacts customer experience, cost efficiency, program performance, and scalability.
LiveNexus by Liveops helps connect sourcing, readiness, support, and performance improvement into a smarter customer service model.
A stronger agent lifecycle helps support more consistent, informed, and confident customer interactions.
Faster time to proficiency, improved first-call resolution, and reduced agent turnover lower the total cost to serve.
AI-enabled insights and workflows help improve visibility, consistency, and decision-making across customer service programs.
Ensures agents are equipped to handle sensitive, high-impact interactions that shape customer trust.
What OUR clients say
What OUR clients say
What OUR clients say
Where others struggle, we scale. Liveops co-creates tailored support strategies that reflect your industry’s realities—delivering consistency, care, and quality in even the most complex, high-touch, and regulated environments.
Support patients with care, precision, and compliance—delivered by agents experienced in HIPAA-regulated environments.
Handle complex, policy-driven interactions with licensed and non-licensed professionals ready to support your members throughout every season.
From peak season spikes to everyday inquiries, deliver seamless, scalable customer support that drives loyalty and retention.
Deliver secure, on-brand service experiences with agents ready to meet the highest compliance and quality standards.
Be ready for every booking, cancellation, and last-minute change with flexible solutions that keep guests happy and coming back.
Ensure dependable service during outages, billing cycles, and urgent updates with responsive, always-on support.
Manage high call volumes, technical inquiries, and account needs with agents equipped to handle fast-moving customer demands.
Support constituents with secure, scalable communication services that meet public sector standards and evolving community needs.
Customer serviceOffer responsive support across every touchpoint—voice, email, chat, and more. Our remote model helps you deliver brand-aligned customer care at scale.
Sales and lead generationWhether you’re launching a new product or expanding your reach, experienced agents drive results with on-brand conversations that engage and convert.
Technical supportFrom troubleshooting to escalations, we provide knowledgeable, always-on support that strengthens trust and loyalty with every interaction.
Back office supportAgents handle behind-the-scenes tasks—from order entry to administrative support—so your teams can focus on high-impact work.
Join the brands redefining customer experience with Liveops. Empathetic agents, tech-powered delivery, and the flexibility to meet every moment. Let’s talk.
Explore flexible customer experience solutions
