Liveops 2026 Resolution Gap Report
Why AI-Powered CX Is Faster Than Ever But Customer Effort Remains High
New Liveops research reveals a growing gap between faster service technologies and the customer experience. While organizations continue investing in AI, automation, and self-service, customers still measure success by one thing: how easily they can get their issue resolved. Based on a survey of 1,000 U.S. consumers, this report uncovers what customers expect from modern service and how organizations can reduce effort while improving outcomes.
Download the report to:
- Why 93% of consumers say it's important to make it easy to reach a person when automated support can't resolve an issue
- How 86% of consumers say easy access to human support increases their trust in a brand
- Where customers prefer automation, self-service, and human support throughout the customer journey
- Practical recommendations for reducing customer effort through better orchestration of AI, people, and workflows