Property and casualty insurance outsourcing for modern insurance operations

Improve claims experiences, policyholder support, and operational flexibility

Property and casualty insurance customers expect fast, reliable support when they need it most. From claims and policy servicing to roadside assistance and billing inquiries, every interaction shapes the customer experience.

Liveops helps insurance organizations improve service operations through flexible property and casualty insurance outsourcing solutions that scale with demand while maintaining quality, consistency, and customer satisfaction.

150%

Flex to unexpected volume

57%

Higher sales conversions

97%

Improvement in reliability metrics

Liveops supports property and casualty insurers through a wide range of solutions:

  • First notice of loss (FNOL)
  • Insurance claims outsourcing
  • Policy servicing support
  • Billing and payment assistance
  • Roadside assistance and emergency response
  • Catastrophe and surge event support
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Case study | PROPERTY & CASUALTY INSURANCE

Scaling catastrophe response and FNOL support for a leading P&C insurance provider 

A top-five property and casualty insurance company partnered with Liveops to strengthen disaster response with a flexible, remote network of agents specialized in First Notice of Loss (FNOL) and catastrophe claims support. 

Over a 12-year partnership, Liveops has helped the insurer flex capacity by 65%, support nearly 50,000 Hurricane Sandy calls, and deliver fast, empathetic service when policyholders need it most. 

Read the case study

Deliver better policyholder experiences at every stage of the insurance journey

Liveops helps insurance organizations improve customer service operations through flexible property and casualty insurance outsourcing solutions.

From policy servicing and claims support to roadside assistance and customer communications, we help insurers deliver responsive, high-quality service across the customer lifecycle.

First notice of loss (FNOL)

  • Faster claim initiation 
    Provide responsive support during the critical first moments of the claims process, helping policyholders report incidents quickly and accurately. 
  • Better information collection 
    Capture essential claim details through structured workflows that support downstream claims handling and resolution. 
  • Reduced customer effort 
    Help policyholders start the claims process without unnecessary transfers, delays, or repeated explanations. 

Insurance claims outsourcing

  • Support throughout the claims journey 
    Deliver consistent communication and status updates that help keep policyholders informed and engaged. 
  • Improved claims responsiveness 
    Provide scalable support during periods of increased claims activity, weather events, and catastrophe situations. 
  • Better customer experiences 
    Reduce uncertainty by helping policyholders understand next steps, documentation requirements, and claim timelines. 

Policy servicing support

  • Faster policyholder assistance 
    Support routine account inquiries, policy updates, coverage questions, and documentation requests. 
  • Consistent customer interactions 
    Provide structured workflows and service standards that help ensure policyholders receive accurate information. 
  • Reduced administrative burden 
    Allow internal insurance teams to focus on higher-value activities while routine service interactions are efficiently managed. 

Billing and payment assistance

  • Clear payment support 
    Help policyholders navigate billing questions, payment options, and account updates. 
  • Fewer service interruptions 
    Assist customers with timely payment-related inquiries that help prevent coverage disruptions. 
  • Improved policyholder satisfaction 
    Deliver responsive service that makes account management easier and more convenient. 

Roadside assistance and emergency response

  • Rapid support when customers need it most 
    Provide responsive assistance for roadside incidents and emergency service requests. 
  • Better coordination 
    Help connect policyholders with appropriate service providers while maintaining clear communication. 
  • Always-on availability 
    Support customers during critical moments with extended coverage and flexible agent scheduling. 

Catastrophe and surge event support

  • Flexibility during unpredictable demand 
    Scale customer support operations rapidly in response to storms, natural disasters, and major claims events. 
  • Business continuity 
    Maintain service levels even during periods of significant operational disruption. 
  • Faster response times 
    Provide additional capacity when policyholders need assistance most. 

Multilingual insurance support

  • Language access that scales 
    Support English and Spanish customer interactions, with the ability to expand multilingual capabilities as needed. 
  • Empathy-driven communication 
    Help policyholders and beneficiaries navigate important life events with professionalism, clarity, and care. 
  • Better customer outcomes 
    Improve understanding and resolution across claims, servicing, and support interactions. 
Quote What OUR clients say
Liveops has remained flexible to meet our needs, whether supporting a group of 15 or over 300. They have proven to be a responsive, flexible, and quality business partner over this time. This allows our agents to simulate on-the-job training without the impact of honing these skills with a live customer.
Chief Operating Officer, Insurance Client
Quote What OUR clients say
You’ve helped us navigate so many major changes this year and still delivered top-tier performance. You are a valued part of our expert network, and your dedication, consistency, and resilience have not gone unnoticed. Thank you for showing up with such a positive attitude during a challenging season. We appreciate all your hard work!
Director of Operations, Healthcare Client
Quote What OUR clients say
Thank you, Liveops, for the partnership on our program. The support you provide has helped tens of thousands of people secure a job. And we're just getting started. The peak holiday hiring season is underway and we expect to hire another 200 thousand workers in the next 2 months! Thanks again for all of your efforts.
CX Program Lead, Shipping & Logistics Client

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