Find Your Fit: How Liveops Agents Create Meaningful Connections
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Remote work continues in popularity among the US workforce, anticipating more than 22% of the workforce will be remote by 2025. Virtual environments provide a slew of benefits, including schedule flexibility and avoiding stressful in-person situations. Plus, providing services from your home office cuts eliminates commute time and clears the way for more work-life balance.
However, Pew Research shows that 53% of remote workers say it can be difficult to stay connected with their co-workers, even with the robust set of virtual tools available today. This gap in engagement can be caused by not intentionally cultivating a key component of virtual environments: community.
Liveops has recognized the need to provide an online space exclusively for agents to connect in a way that is convenient, fulfilling, and most importantly, fun.
For those not already in the know, Liveops Nation is an online community hub available to all active agents to discuss trends and topics with their peers, stay up-to-date on the latest Liveops news and information, access program-specific resources, and even garner points to redeem for exclusive company swag. Liveops Nation also features a referral element so that agents who have a positive experience can come full circle and invite others to do the same.
But what can Liveops agents tenured and new do to help foster those positive experiences in the first place? Finding and building connections within your community requires more effort than simply logging on and waiting to be noticed. Below are a few tips on how to make the most out of Liveops Nation and create meaningful connections built to last.
Show Up and Choose to Engage
Try to be active on a daily basis. This can be something as simple as logging in and checking on need-to-know items at the start of your day, but I recommend also keeping the community tab open throughout your shifts. When you have the time, be sure to check in and see what’s being discussed among your fellow community members.
If you have something you would like to contribute to the discussions, don’t be shy! Keep an eye out for opportunities to share knowledge or provide your unique perspective on a topic. This is a great way to build rapport with your fellow agents.
Liveops Nation fosters a welcoming and non-judgmental environment. However, be sure to remember that you only get out what you put in. If you want to make an impact and build connections, be ready to commit the time and effort necessary in making yourself known to the community.
Utilize Your Resources
Knowledge articles, blog posts, challenge updates, and discussion threads all serve a purpose to the greater community. Familiarize yourself with the different categories of content shared on Liveops Nation. Aim to post resources and conversation starters that will engage or inform the community. If you encounter a piece of content that you found valuable and relevant to your professional development or the agent experience as a whole, then members of Liveops Nation would likely feel the same.
Always remember, there’s no such thing as a silly question. One of the fundamental values of a strong community is the willingness to share information. Lean in, ask, and be open-minded toward the responses you do receive from fellow agents, as they might not always be what you expect.
You may be surprised by the consistent availability of Liveops Nation members willing to put on their support hats and share their knowledge with newer members. Each member remembers what it feels like to be new and full of questions, so their answers are the result of a genuine desire to help those just starting. Or even for those who have been a part of Liveops Nation for longer. There’s no right or wrong time to ask a question.
Making others feel at home when they participate in Liveops Nation is foundational to creating a welcoming community where all can feel included. Prioritize hospitality and friendliness if you choose to engage with the Liveops Nation community. We all have a day now and then where we feel off but be sure you’re not spreading unnecessary negativity while interacting with your fellow agents.
This online space belongs to all Liveops agents who choose to participate in it. Be mindful of their experiences as well as your own when you engage with the community as a whole.
Remember That You Are Not Alone
Communities provide a safe and comfortable environment for people to open up, find support, and ultimately learn more about the driving force that brings them together. Often, especially in our digital age, communities are built from a shared passion or experience. But communities are sustained through mutual care and respect.
Communities can be serious, fun, helpful, thoughtful, entertaining, and so much more. But ultimately, a community provides a space for people to gather for a shared purpose.
I certainly hope you’ll join us in Liveops Nation, where you can build your business and find support from others who are doing the same. But beyond that, I encourage agents to explore other areas of their lives where they can find community. Whether it be a school, club, sports team, or religious organization, when people gather together and support one another for a shared purpose, great things can happen.
And if you are enjoying your experience with Liveops Nation, be sure to refer others to join in! We can guarantee that the water is fine.