Insurance

Agent using AI simulation training for customer service readiness and quality.

Insurance | Learning as a Service | Case Study

Reimagining Life and Health Insurance Agent Certification with AI Simulation for Faster Readiness and Higher Quality

Client Success – 57% Higher sales conversions 2.5x Higher interaction volume handled 97% Improvement in reliability metrics Share Overview A leading life insurance and health insurance provider partnered with Liveops to strengthen...

Customer service agent wearing headset and working on laptop, supporting bilingual insurance operations in Mexico.

Insurance | Nearshore | Case Study

Scaling Bilingual Property and Casualty (P&C) Insurance Support Across the U.S. and Mexico

Client Success – 4wk Mexico launch 150% Flex to unexpected volume 30%+ Estimated cost savings Share Overview A leading property and casualty (P&C) insurance provider has partnered with Liveops for...

Smiling man in a plaid shirt using a smartphone, representing customer service engagement and communication in a vibrant urban setting.

Insurance | Case Study

Outperforming the Field: How Liveops Became the Sole CX Provider for a Top Insurance Company

Client Success – 300% seasonal flexibility 3-month seasonal ramp #1 BPO provider Share Overview A direct-to-consumer insurance organization needed a dependable way to convert inbound interest into licensed...

Customer service representative wearing headset, smiling while taking notes at a desk with a laptop, illustrating Liveops' support in the insurance sector.

Insurance | Case Study

A Decade of Growth: Delivering Scalable Licensed Life and Health Insurance Support for a National Insurance Leader

Client Success – 10+ Yrs strategic partnership 99% CSAT score 33% conversion rate Share Overview What began in 2015 as a focused voice-based sales support program for licensed agents...

Smiling woman in an orange sweater engaging with a laptop, symbolizing customer service solutions in the insurance sector.

Insurance | Case Study

Strengthening Insurance Certification and Role-Play at Scale with Learning-as-a-Service (LaaS) and AI Simulation

Client Success – 34% AHT 30% reduction in CAR 2 week launch Share Overview When a leading insurance company launched a new captive contact center, they needed a way to ensure...

Tornado forming on a road, contrasting dark storm clouds and bright sunset, with lightning striking and debris swirling around.

Insurance | Case Study

Meeting Customer Needs During Unplanned Natural Disasters for a Top Five Property and Casualty (P&C) Insurance Company

Client Success – 12 year partnership 65% flexibility 50k hurricane Sandy calls handled Share Overview Key challenges In 2010, a series of severe ice storms swept across multiple states...

Man wearing a headset focused on laptop, representing remote customer service and support in a home office setting.

A promising answer in the insurance industry talent crisis

Insurers are creating products for the gig economy but are they tapping it for talent? With two-thirds of working Americans anticipated to take part in the gig economy in less...

Man on phone reviewing insurance claim paperwork beside a car with hood open, illustrating customer service challenges in insurance claims.

What makes a great insurance claims agent? Empathy

The Oxford Dictionary defines the word empathy as “The ability to understand and share the feelings of another.” By Aimee Matolka, Program Manager, Insurance Claims Do you find yourself...

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Customer service agent with headset in a home office setting, representing Liveops' flexible contact center solutions.

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