Liveops Named Finalist in 2026 Litmos Lenny Awards for Excellence in Agent Certification

Recognition highlights Liveops’ modernized learning model, supporting more than 19,000 certification starts, improved learner retention, and stronger operational readiness across enterprise client programs 

SAN FRANCISCO, CA — November 5, 2026 — Liveops, a leader in flexible customer experience outsourcing solutions, today announced it has been named a finalist in the Customer or Partner Learning Excellence category of the 2026 Litmos Lenny Awards. The recognition reflects Liveops’ efforts to modernize agent certification through technology-enabled learning that improves readiness, supports service quality, and helps clients respond to changing customer demand. The approach is to help enterprise clients access qualified talent while maintaining the quality and brand alignment their customer experiences require. 

Liveops’ Learning & Development team, recognized with Gold Stevie Awards across multiple years, continues to advance its certification programs through flexible learning, realistic AI-powered simulations, and insights into agent readiness and performance. The annual Litmos Lenny Awards recognize organizations that demonstrate measurable business impact through learning innovation. Liveops was among 12 finalists selected from 71 entries across six award categories, recognizing its approach to connecting certification with operational performance and client outcomes. 

“Certification is where service quality begins, and how effectively we prepare agents directly influences the experience they deliver to customers,” said Molly Moore, President and COO of Liveops. “One of the most important elements of our flexible workforce model is the ability to prepare talent for the specific needs of each client’s business, without compromising quality or consistency. By modernizing how we deliver certification and measure readiness, we’re strengthening our ability to support clients as their needs evolve.” 

Modernizing Certification to Strengthen Agent Readiness 

Through its certification transformation initiative, Liveops has shifted from traditional facilitator-led instruction toward more flexible, self-paced certification programs. P 

Powered by Litmos, the approach gives independent contractors within the Liveops network greater flexibility to complete client-specific certification while maintaining the quality and compliance standards required to support enterprise clients. This approach supports the consistent preparation of agents serving enterprise clients across complex and brand-sensitive environments. 

From September 2025 through August 2026, the initiative delivered measurable results: 

• 19,200 certification starts across multiple client programs, demonstrating the scale of learning activity across the Liveops network. 

• An approximately 8% reduction in certification fallout compared with the 2025 baseline, indicating improved progression through the certification process. 

• 96 certification events across 18 learning programs, supporting clients in healthcare, insurance, energy, retail, financial services, and transportation. 

Connecting Learning Innovation to Operational Performance 

Liveops has strengthened its certification model with AI and automation, performance reporting, and interactive learning technologies designed to improve efficiency and provide greater visibility into agent readiness. 

Automated enrollment and completion tracking reduce administrative effort, while centralized reporting helps teams monitor progress and identify opportunities for improvement. AI-enabled video content, interactive simulations, and embedded knowledge resources further support knowledge retention and practical application. 

Together, these capabilities allow Liveops to tailor certification to client-specific requirements, while improving visibility into readiness. In measured programs, the modernized approach reduced the time required to reach defined proficiency standards by 50% compared with the previous certification model. 

For enterprise clients, effective certification is an important part of maintaining service quality as programs grow, change, or respond to fluctuating demand. These achievements reinforce Liveops’ commitment to treating certification as a critical component of service delivery, connecting technology, agent readiness, and operational performance to the customer outcomes that matter most. 

About Liveops 

Liveops is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty. For over 25 years, we’ve paired cutting-edge technology with trusted, remote, and empathetic human expertise to deliver agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible customer service model, we bring global reach with unmatched adaptability—helping brands meet customer needs, anywhere, anytime. From complex interactions to seasonal surges, we proudly serve Fortune 500 and enterprise clients—delivering personalized experiences that earn trust and drive lasting impact. It’s not outsourcing, it’s outsmarting. 

For more information, visit www.liveops.com.