GigCX in Action: How to Deliver an On-Demand, High-Quality Customer Experience featured a conversation between Fred Stacey, CEO of Cloud Tech Gurus, and Jon Brown, Senior Vice President of Client Results at Liveops.
Hosted by Cloud Tech Gurus, the webinar explored the value of GigCX in today’s contact center environment, including how on-demand talent, technology, and global delivery models can help brands meet customer needs with greater agility, quality, and cost efficiency. Fred and Jon discussed how GigCX has evolved from an emerging concept into a proven delivery model used by major enterprise brands.
The conversation also highlighted how AI, nearshore and offshore expansion, business continuity planning, and talent alignment are shaping the future of customer experience.