Contact Center

Company Named #5 Healthiest Employer by Phoenix Business Journal, Marking Its Second Consecutive Year in Arizona’s Top Five for Workplace Well-Being  Scottsdale, AZ – April 17, 2026 –Liveops, a leader in flexible customer experience outsourcing...

There was a time when a well-placed “I’m so sorry for the inconvenience” could carry a customer interaction a surprisingly long way. That time is looking a little… expired (to say the least).  Today’s customers aren’t judging support interactions like...

Designed to Reduce Internal Friction, Improve Resolution Quality, and Support Branch Teams with Greater Consistency  SCOTTSDALE, AZ – April 7, 2026 – Liveops, the leader in customer experience outsourcing solutions, today announced a...

As customer experience leaders race to adopt AI, many are asking the wrong question. The goal is not to automate more, but rather, to orchestrate better.  That was one of...

Customer expectations have changed. People want support that’s fast, convenient, and easy to access in the moment. Increasingly, chat is where they expect to find it.  That shift is exactly why live chat support outsourcing has become a more...

The FCC’s proposed action on foreign-based call centers is not just a regulatory story. It is a signal that the customer experience industry has reached an inflection point.  According to Reuters,...

If your team wants to outsource lead generation without losing quality, consistency, or control, the right model can make a major difference. Revenue-focused sales teams are being asked to move faster, engage more...

New Puebla Operations Strengthen Bilingual Support for a Leading U.S. Insurer and Advance Liveops’ Global, AI-Enabled Customer Experience Model.  Scottsdale, AZ – March 17, 2026 –  Liveops, the leading provider of hyper-flexible...

The Customer Experience & Contact Center Forum at The Biltmore in Coral Gables, Florida, brought together senior CX leaders for three days of focused conversations on one of the industry’s biggest...