Contact Center

For years, customer experience outsourcing decisions were framed around geography.  Onshore meant closer alignment and control. Nearshore offered a balance of cost, language, and time zone alignment. Offshore delivered scale, coverage, and efficiency.  Those distinctions...

Recognition Reflects Measurable Gains in Resolution Quality, Scalability, and Operational Consistency  Scottsdale, AZ – April 29, 2026 – Liveops, a leader in outsourced customer service solutions, has been named...

Every month, we recognize a standout individual who provides services for Liveops and makes a meaningful difference through their dedication, reliability, and care.  This month, we’re proud to celebrate Merissa, the...

Reuters Customer Service & Experience West 2026 brought customer service, experience, and operations leaders together in San Diego for two days of conversations on CX innovation, AI adoption, and...

Liveops Aligns Global Operations, Go-to-Market, and AI Delivery as Enterprise Demand Shifts Toward Outcome-Based Customer Experience  SCOTTSDALE, AZ – April 28, 2026 – Liveops, a leader in flexible outsourced customer experience solutions, has appointed Molly Moore as...

Company Named #5 Healthiest Employer by Phoenix Business Journal, Marking Its Second Consecutive Year in Arizona’s Top Five for Workplace Well-Being  Scottsdale, AZ – April 17, 2026 –Liveops, a leader in flexible customer experience outsourcing...

There was a time when a well-placed “I’m so sorry for the inconvenience” could carry a customer interaction a surprisingly long way. That time is looking a little… expired (to say the least).  Today’s customers aren’t judging support interactions like...

Designed to Reduce Internal Friction, Improve Resolution Quality, and Support Branch Teams with Greater Consistency  SCOTTSDALE, AZ – April 7, 2026 – Liveops, the leader in customer experience outsourcing solutions, today announced a...

As customer experience leaders race to adopt AI, many are asking the wrong question. The goal is not to automate more, but rather, to orchestrate better.  That was one of...