Contact Center

See how Liveops’ on-demand flex model helps contact centers align agents with actual customer demand, reducing unnecessary labor costs without sacrificing service levels.  In this short video, we walk through a...

Every year, Customer Contact Week (CCW) Vegas brings together thousands of customer experience leaders to discuss what’s next for the industry.  This year’s event made one thing clear: organizations are no longer...

Recognition highlights Liveops’ commitment to flexibility, representation, leadership opportunities, and creating pathways for women to thrive  San Francisco, CA – June 23, 2026 – Liveops, a leader in flexible customer experience outsourcing solutions, today...

New engagement debuting at CCW Las Vegas delivers a board-ready AI strategy and 90-day roadmap without touching live operations SAN FRANCISCO – June 17, 2026 – Liveops, a leader...

AI-powered certification simulations within the LiveNexus orchestration platform improved agent readiness, early customer engagement, and schedule reliability for a leading insurance provider SAN FRANCISCO – June 2, 2026 –...

Customer expectations are changing fast, and contact centers are being asked to do more than simply handle volume. They need to deliver consistent, high-quality experiences, adjust quickly to changing demand,...

GigCX in Action: How to Deliver an On-Demand, High-Quality Customer Experience featured a conversation between Fred Stacey, CEO of Cloud Tech Gurus, and Jon Brown, Senior Vice President of...

Held May 13-15 in Charlotte, NC, the Chief Experience Officer Exchange brought together senior CX, UX, and EX leaders for conversations around customer experience strategy, operational performance, and experience...

For years, customer experience outsourcing decisions were framed around geography.  Onshore meant closer alignment and control. Nearshore offered a balance of cost, language, and time zone alignment. Offshore delivered scale, coverage, and efficiency.  Those distinctions...