Contact Center

New engagement debuting at CCW Las Vegas delivers a board-ready AI strategy and 90-day roadmap without touching live operations SAN FRANCISCO – June 17, 2026 – Liveops, a leader...

AI-powered certification simulations within the LiveNexus orchestration platform improved agent readiness, early customer engagement, and schedule reliability for a leading insurance provider SAN FRANCISCO – June 2, 2026 –...

Customer expectations are changing fast, and contact centers are being asked to do more than simply handle volume. They need to deliver consistent, high-quality experiences, adjust quickly to changing demand,...

GigCX in Action: How to Deliver an On-Demand, High-Quality Customer Experience featured a conversation between Fred Stacey, CEO of Cloud Tech Gurus, and Jon Brown, Senior Vice President of...

Held May 13-15 in Charlotte, NC, the Chief Experience Officer Exchange brought together senior CX, UX, and EX leaders for conversations around customer experience strategy, operational performance, and experience...

For years, customer experience outsourcing decisions were framed around geography.  Onshore meant closer alignment and control. Nearshore offered a balance of cost, language, and time zone alignment. Offshore delivered scale, coverage, and efficiency.  Those distinctions...

Recognition Reflects Measurable Gains in Resolution Quality, Scalability, and Operational Consistency  Scottsdale, AZ – April 29, 2026 – Liveops, a leader in outsourced customer service solutions, has been named...

Every month, we recognize a standout individual who provides services for Liveops and makes a meaningful difference through their dedication, reliability, and care.  This month, we’re proud to celebrate Merissa, the...

Reuters Customer Service & Experience West 2026 brought customer service, experience, and operations leaders together in San Diego for two days of conversations on CX innovation, AI adoption, and...