See how Liveops’ on-demand flex model helps contact centers align agents with actual customer demand, reducing unnecessary labor costs without sacrificing service levels.
In this short video, we walk through a healthcare organization that receives 30% of its weekly traffic on Mondays. By scheduling in 30-minute increments and paying only for productive agent time, Liveops helps reduce the costs associated with overstaffing and traditional shrinkage.
The same approach can support seasonal peaks, daily surges such as lunch breaks, and unexpected, unforecasted demand.
Watch the example, then use our On-demand CX Calculator to explore your organization’s potential savings.