Blog

Every month, we recognize a standout individual who provides services through Liveops and demonstrates dedication, professionalism, and a commitment to helping others.  This month, we’re proud to celebrate Marco,...

Reducing customer service costs without compromising the customer experience is a difficult balancing act. Companies need enough agents to manage fluctuating demand, but recruiting, training, technology, facilities, employee benefits and management overhead all require significant ongoing investment. ...

Tax season creates a surge in demand for knowledgeable, dependable support professionals. For people who enjoy helping others, solving problems, and working independently, remote tax support jobs can offer an appealing...

Sometime last year, the conversation shifted.  For nearly two years, every conversation with a client, board member, or peer in the contact center world centered on the same question: should we be putting AI agents in...

Customer experience is improving—but customer expectations are moving even faster.  According to the CCW Digital CX in 2030 Market Study, 45% of consumers believe customer service has improved over the past year, while...

Customer service organizations have spent years trying to make interactions faster.  Faster responses. Shorter queues. More self-service. Greater automation.  But customers are sending a clear signal: speed means very little when...

Healthcare customer service teams operate in an environment where every interaction can carry compliance implications.  Agents may be helping patients schedule appointments, answering questions about benefits, supporting members with claims, or navigating other...

Every month, we recognize a standout individual who provides services through Liveops and demonstrates exceptional dedication, consistency, and professionalism.  This month, we’re proud to celebrate Teresa, the newest Agent of the Month.  Teresa has earned...

For the first time in years, there’s encouraging news about customer experience.  CCW Digital’s CX in 2030 Market Study found that 45% of consumers believe customer service improved over the past year, compared...