Blog

Every month, we recognize a standout individual who provides services for Liveops and makes a meaningful difference through their dedication, reliability, and care.  This month, we’re proud to celebrate Merissa, the...

Reuters Customer Service & Experience West 2026 brought customer service, experience, and operations leaders together in San Diego for two days of conversations on CX innovation, AI adoption, and...

Digital customer experience has moved far beyond chat widgets, automated emails, and support portals. For enterprise brands, it’s now a core part of how customers judge reliability, responsiveness, and trust.  Customers don’t separate “digital...

Tax season is often viewed as a volume event. A compressed period of high demand when support teams need to prepare for more calls, longer hours, and sharper spikes in customer need.  And...

Email may not be the newest customer service channel, but it’s still one of the most important.  For many organizations, email is where more complex service issues land. Order problems, billing questions, policy...

For years, support delivery was often treated as a location decision.  Onshore for quality.  Offshore for savings.  Nearshore for something in between.  Today, that approach feels too narrow. More businesses are realizing...

Transportation is often viewed as a logistical function. Something to coordinate, schedule, optimize, and move efficiently from point A to point B. And yes, that’s part of it.  But that framing...

AI is changing customer experience fast. But for most leaders, the real challenge isn’t just adopting new technology. It’s preparing the workforce to use it well without creating more fatigue, confusion, or resistance along the way. ...

On Thursday, April 2, Liveops partnered with CMP Research to bring together a select group of CX and customer contact leaders for an executive roundtable focused on one of the...