Virtual, flexible talent that strengthens your brand.

The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned CX needs, delivering great customer experiences from agents who are inspired to work for your brand.

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VirtualFlex: Delivering better CX outcomes with the right talent at the right time.

This platform supports the ideal contact center augmentation strategy, bringing together US-based agent talent with the ability to easily respond to surges in demand. Don’t let the next surprise get in the way of delivering a great customer experience.

Build your brand with each interaction.

It’s not easy to find a flexible team of experienced agents who understand your brand. VirtualFlex solves for that.

Build your brand with better agents.

VirtualFlex agents bring more professionalism, education and life experience, giving your customers the calm, empathetic ear they need.

Meet Liveops Agents ->

Tackle demand with flexible talent.

Whether calls are slow or surging, a network of brand-certified agents flexes with demand.

Read the case study ->

Reduce your total cost of support.

With VirtualFlex, there’s no need to overstaff. When call volumes are low, you pay less.

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Not just good on paper.

With Liveops’ VirtualFlex platform, you don’t pay for brick-and-mortar overhead. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease.

75-100%

Average flex to unexpected events

+2-3

Points above CSAT client goals, on average

25%

Faster speed to proficiency

15+

Years, average agent experience

Liveops agents take your brand’s success personally.

Liveops mobilizes reliable, brand-certified agents. The VirtualFlex platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brand’s success.

Award-winning distance learning ensures great CX.

Liveops’ award-winning certifications educate agents on your brand, preparing them to connect with your customers.

Read the article ->

True flexibility attracts better agents.

The best agents aren’t looking for part-time. They want “right-time.” Our scalable platform lets agents define their availability.

Learn more about “right time” ->

Agent-entrepreneurs are motivated.

When agent success depends on how well they serve your customers, entrepreneurial agents don’t have to be told what to do.

Meet Liveops Agents ->

What drives us at Liveops?

We’re here to improve people’s lives. Although we use a tech-enabled platform and philosophy to get it done, we’re a people-powered business, working tirelessly on behalf of agents, clients, and employees to make life better.

We’ve had the pleasure of working with Liveops for the past two years, adding a new level of professionalism to our needs. Without a doubt, they are the most organized company we’ve ever worked with.

Director of Customer Care, healthcare organization

Liveops has been able to consistently attain 90% plus on both Customer Satisfaction and First Call Resolution in this first year of our partnership.

GM Regional Customer Care Operations, major utility

We've been partnering with Liveops since 2010 for all our inbound needs. Their consistency, professionalism and customer service are unparalleled in the industry.

Account Manager, media company

Enterprises trust their customers to Liveops agents.

Your customers deserve the best at every touchpoint. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. It’s why we’ve led the industry in virtual, flexible agent services for more than 20 years. And, it’s why some of the biggest enterprise names trust Liveops agents to represent their brand.

Industries VirtualFlex Why Liveops?

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Connect with us to find out how VirtualFlex can help you build your brand with every interaction.

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