The VirtualFlex platform powers our distributed contact center that delivers a cost-effective solution for both planned and unplanned CX needs, delivering great customer experiences from agents who are inspired to work for your brand.
This platform supports the ideal contact center augmentation strategy, bringing together US-based agent talent with the ability to easily respond to surges in demand. Don’t let the next surprise get in the way of delivering a great customer experience.
It’s not easy to find a flexible team of experienced agents who understand your brand. VirtualFlex solves for that.
VirtualFlex agents bring more professionalism, education and life experience, giving your customers the calm, empathetic ear they need.
Whether calls are slow or surging, a network of brand-certified agents flexes with demand.
With VirtualFlex, there’s no need to overstaff. When call volumes are low, you pay less.
With Liveops’ VirtualFlex platform, you don’t pay for brick-and-mortar overhead. You get some of the best brand-certified agents in the business, and you can scale and cover busy times with ease.
75-100%
+2-3
25%
15+
Liveops mobilizes reliable, brand-certified agents. The VirtualFlex platform attracts agents with experience, with life skills and, most importantly, with a personal commitment to your brand’s success.
Liveops’ award-winning certifications educate agents on your brand, preparing them to connect with your customers.
The best agents aren’t looking for part-time. They want “right-time.” Our scalable platform lets agents define their availability.
When agent success depends on how well they serve your customers, entrepreneurial agents don’t have to be told what to do.
Your customers deserve the best at every touchpoint. Liveops gives companies access to an on-demand network of experienced agents ready to provide virtual contact center and customer service solutions. It’s why we’ve led the industry in virtual, flexible agent services for more than 20 years. And, it’s why some of the biggest enterprise names trust Liveops agents to represent their brand.
Connect with us to find out how VirtualFlex can help you build your brand with every interaction.
