How “Right Time” Schedules Translate to Enhanced Customer Experience Outcomes
Even before the mass move to working-from-home, many people were seeking jobs that would allow them to choose where, when, and how they want to work. For many people,...
Virtual contact center resources
Liveops is a recognized thought leader in the virtual contact center and customer service industries. Browse case studies, customer service tips and other helpful resources for enterprises.
5 Customer Experience Trends and Key Actions for Long-Term Success
Undoubtedly, excellent customer experience (CX) is a brand differentiator, and a primary reason people buy and refer brands. Since customer needs are changing rapidly, it’s essential to understand CX...
[Poll] Flexible schedules and mental health
During Mental Health Awareness month, Liveops did a quick poll on LinkedIn: What resources are most helpful for your mental health in the workplace? The winning choice, claiming 57%...
Prioritizing Mental Health for Work-From-Home Professionals
In my research for this article, I decided to look into the Google Trends map for the search term “mental health resources” over the past five years. Unsurprisingly, the...
What does sustainability look like for remote and hybrid workforces in 2022?
For the past couple of years, we have published a series of articles to commemorate Earth Day and help provide some tips on how remote workers can make a...
Liveops Agent Spotlight: Alanna
Liveops Agent Spotlight: Alanna, a military spouse who takes community and opportunity on the go I can hear Alanna’s smile through the phone as we chat. She has...
What matters to today’s workforce?
Today’s workforce has changed the way work is defined. In short, people want to work differently. Flexibility, mobility, purpose, and autonomy are top priorities in the world today. It’s...
