Virtual contact center resources
Liveops is a recognized thought leader in the virtual contact center and customer service industries. Browse case studies, customer service tips and other helpful resources for enterprises.
How AI Empowers Contact Center Agents to Provide High-Quality Customer Service
As AI continues to advance, contact centers face a choice: leverage AI to replace human roles or use it to empower agents to connect more meaningfully with customers. Forward-thinking...
Liveops Agent Spotlight: Jason – Delivering Excellence with Heart
It’s always a proud moment to celebrate the incredible efforts of agents who consistently go above and beyond. This month, Jason is in the spotlight as an outstanding agent...
Frost & Sullivan Customer Contact West 2024: Embracing Flexibility and AI Innovation for Future-Ready Customer Service
The Frost & Sullivan Customer Contact West event was an incredible opportunity for customer service leaders to engage in real-world discussions about the future of customer support and workforce...
Why Scaling Your Business with a Virtual Call Center BPO is Easier Than You Think
In today’s fast-moving business landscape, maintaining excellent customer service while navigating fluctuating demand can feel overwhelming. Whether it’s the rush of seasonal spikes, daily unpredictability, or unexpected surges, keeping...
Why Virtual Contact Centers Outperform: A Comparative Analysis of Modern Customer Service Solutions
In an era where flexibility and efficiency are paramount, the debate between traditional brick-and-mortar contact centers and virtual, work-from-home (WFH) models has gained significant attention. As organizations seek to...
Consero 2024: Elevating the Future of Customer Experience
From October 6-8, 2024, industry leaders gathered at The Ritz-Carlton in Irving, TX, for the highly anticipated Consero 2024 Customer Experience & Contact Center Forum. The event provided a...
Liveops Agent Spotlight: Heather – Inspiring Others Through Dedication and Community
Since contracting with Liveops as an independent contractor in January 2023, Heather has quickly become a valued member of Liveops nation. Heather’s proactive approach and positive attitude have made...
