Liveops Agent Spotlight: Alanna
Liveops Agent Spotlight: Alanna, a military spouse who takes community and opportunity on the go I can hear Alanna’s smile through the phone as we chat. She has...
Virtual contact center resources
Liveops is a recognized thought leader in the virtual contact center and customer service industries. Browse case studies, customer service tips and other helpful resources for enterprises.
What matters to today’s workforce?
Today’s workforce has changed the way work is defined. In short, people want to work differently. Flexibility, mobility, purpose, and autonomy are top priorities in the world today. It’s...
Liveops Agent Spotlight: Angela, who found flexibility in “unretirement”
In March 2021, Angela and her husband relocated from Oregon to Arizona, the “state of her dreams.” At 64 years of age, Angela had more than 35 years of...
Maintaining Agent Engagement During Times of Stress
When agents come across as unhappy or unengaged, customers are the first to take notice. Sincerity isn’t something that can be faked. When customers feel as though their questions...
Liveops Agent Spotlight: Craig, who defines “right time”
On a sunny Florida afternoon following a round of golf, Craig spent a few moments with us chatting about his Liveops experience and how he approaches his work-life balance....
6 Strategies to Boost Productivity Across Your Virtual Workforce
Without turning my head, I can count at least a dozen objects on or around my work desk that would provide me with a major distraction. And that isn’t...
