Virtual contact center resources
Liveops is a recognized thought leader in the virtual contact center and customer service industries. Browse case studies, customer service tips and other helpful resources for enterprises.
5 Key Factors in Choosing Between Onshore, Nearshore, and Offshore Support
The way businesses approach customer service can define their reputation, drive loyalty, and set them apart from competitors. However, as companies expand their reach, the question of where to...
How to Match Your Customer Service Strategy with the Right Contact Center Model
In today’s competitive business landscape, delivering exceptional customer service is non-negotiable. Companies striving to maintain a competitive edge must optimize their customer service strategies to align with organizational goals...
New Year’s Resolutions for Contact Centers in 2025
It’s that magical time of year again when gym memberships spike, fridge contents mysteriously switch from pizza to kale, and everyone suddenly believes they’ll wake up one day to...
Contact Center Industry Trends in 2025: Key Trends to Embrace This New Year
As the confetti settles and the champagne glasses are put away, contact center leaders know it’s time for more than just resolutions about hitting the gym or cutting down...
5 Ways to Prepare Your Customer Care Agents for the Holiday Season
Ensure Your Customer Service Team Delivers Exceptional Experiences During Peak Season The holiday shopping season is upon us, bringing joy, cheer, and a flurry of shopping carts both online...
How to Increase CSAT Scores During the Holidays
Don’t Let Holiday Chaos Steal Your CSAT and NPS Cheer The holiday season is a time for joy, sales, and… stress. As “All I Want for Christmas Is You”...