quality talent

Every month, we recognize a standout individual who provides services through Liveops and demonstrates exceptional dedication, consistency, and professionalism.  This month, we’re proud to celebrate Earl, the newest Agent of the Month.  Nominated by...

Every month, we recognize a standout individual who provides services for Liveops and makes a meaningful difference through their dedication, reliability, and care.  This month, we’re proud to celebrate Merissa, the...

AI is changing customer experience fast. But for most leaders, the real challenge isn’t just adopting new technology. It’s preparing the workforce to use it well without creating more fatigue, confusion, or resistance along the way. ...

In today’s changing job market, uncertainty has become a familiar feeling. Technology continues to evolve, customer expectations shift quickly, and traditional career paths don’t always offer the stability they once did....

In today’s increasingly connected economy, bilingual customer service jobs have become one of the most in-demand roles in the customer support industry. Companies across healthcare, retail, insurance, banking, and technology continue...

Customers today have very little patience for generic, one-size-fits-all support. In study after study, they say the person they reach matters just as much as the speed of the response. For...

Customer expectations are rising, and contact volumes are not slowing down. McKinsey’s recent State of Customer Care research found that 57% of customer care leaders expect call volumes to increase by as much as 20%...

Twinkling lights, packed parking lots, and endless “order shipped” emails can only mean one thing: peak season is here.  For retailers, the holiday rush is equal parts magic and mayhem. Shoppers expect fast...

The holidays are full of cozy lights, last-minute gifts, and maybe one or two extra peppermint mochas. They are also full of receipts. If you are looking at your bank account after the holidays...