quality talent

Gig economy platforms make it easy to source professional, expert talent

Why enterprises are hiring differently in this economy A tight labor market spells trouble for hiring managers—the shallow pool of candidates might even convince them to look beyond the...

Agents connect and have fun for a good cause

Liveops agents pulled together for a fun night taking calls for the Red Nose Day telethon event on May 24th. As one agent put it, “Red Nose Day mission...

Sharing in success: Agents swap their top tips

Roadshow connects agents supporting same lines This month, we held our first Roadshow of 2018 in Tampa, Florida. More than 40 members of the Liveops Nation met us in...

Liveops reviews: Why agents choose Liveops

A little flexibility makes a big difference for agents People come to work as Liveops agents because they need a little more flexibility in their schedule or they want...

Why great customer service contact center agents quit

Contact center work hasn’t evolved with workers’ needs, agents say The first word Lourdes used to describe her work in a contact center was “nightmare.” “You’re really, really micromanaged...

Stop outsourcing, start outsmarting

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