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Common KPIs all customer service representatives should know

Common KPIs That All Customer Service Representatives Should Know

Breaking Down Performance Metric Acronyms Raise your hand if, like me, you have a hard time keeping track of acronyms in your head. I usually need a few seconds...

Liveops agent spotlight, amy avoids burnout

Liveops Agent Spotlight: Amy, Who Avoids Burnout with Flexibility

In just under a year with Liveops as an independent contractor, Amy has earned her way up from Liveops newbie to a critical agent for the luxury retail program...

when burnout strikes, understand impact on CX

When Burnout Strikes: the Impact on CX

Better CX can start with an understanding of workforce burnout Burnout. The concept isn’t new, yet it is making a comeback in workforce trends these days. There are a...

In 2023, CX is More Critical than Ever.

In precarious economic times, consumers are more discerning than ever about where their money goes and expect positive, progressive, and consistent customer experience (CX). After all, consumption is not...

23 things I wish I knew when I started my career

23 Things I Wish I Knew Earlier in My Career

In honor of Liveops’ 23rd birthday this year, Cheryl Gunn, SVP of Operations at Liveops, shares 23 things she wishes she knew earlier in her career. Don’t be...

How and Why You Should Set Goals as a Remote Worker

Whether it be from the day-to-day stresses of normal life or just not feeling as connected as you may want to be, it can be hard to stay motivated...

Tips for Leveling Up Your Home Office Setup in 2023

Prior to 2020, friends and family would often express jealousy about my ability to work from home. The idea of rolling out of bed whenever you want, ditching the...

10 Customer Service Tips for Agents to Keep in Mind

The customer service industry can be tough at times, so in order to attract and retain customers, it’s important to provide them with the best service and care. By...

Liveops Agent Spotlight: Veronica, 2022 Agent’s Choice Award Winner

Veronica’s pandemic story is unfortunately all too common. For 10 years, she successfully owned and operated her own business in her home state of Indiana. But in the wake...

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