Blog

Being your own boss and working from home are achievable goals. So what’s holding you back? All too often we tell ourselves that we just need to do a...

Customer service flexibility, enabled by voice, helps sail through storms When a low-pressure weather system, dubbed a bomb cyclone, hit the eastern half of the United States in early...

Use the resources Liveops offers to help your home business succeed. By Staci, an independent agent in Kentucky (with special thanks to Leslie and Tracy) I was super nervous...

Contact center work hasn’t evolved with workers’ needs, agents say The first word Lourdes used to describe her work in a contact center was “nightmare.” “You’re really, really micromanaged...

Patient experience is key to growth—and survival As the new year begins, healthcare providers and others in the sector face deep uncertainty from the legislative arena and challenging spikes...

By Aimee Matolka, Program Manager, Insurance Claims Do you find yourself sincerely celebrating with a neighbor when they tell you about their child’s recent wedding? Is your heart broken...

Compare: traditional contact centers vs. an on-demand virtual model Every customer service executive is looking for business agility, flexibility and cost-effective solutions. But to achieve all of this, quality...

Call quality suffered overseas, making customer satisfaction a financial driver A decade ago, offshoring seemed to be the low-cost answer for customer service calls. Companies rushed to capitalize on...

Why bother? Surprising ways training improves business performance When I talk with clients about ongoing skill development for their customer service agents, some are torn. While they want agents...