Blog

Working from home doesn’t mean working alone On July 31st, Liveops hosted its inaugural roadshow in the Chicagoland area. Over 50 agents and staff from Illinois, Indiana, Wisconsin, Michigan,...

How to detect and prevent omnichannel failures When contact centers live and die by the customer experience, the rise of “omnichannel”—or any other hotly debated customer experience issue—deserves due...

Translating great service into greater revenue Stellar service has value, and that value can be immediately translated into dollars. American Express research showed that 70% of customers are willing...

Why enterprises are hiring differently in this economy A tight labor market spells trouble for hiring managers—the shallow pool of candidates might even convince them to look beyond the...

Liveops agents pulled together for a fun night taking calls for the Red Nose Day telethon event on May 24th. As one agent put it, “Red Nose Day mission...

Consider a future where not all channels are the same As technology becomes more integrated into our daily lives, the lines between our experiences online and what we do...

Boost your productivity and happiness with a clean, organized home office. When you work at home, life can quite literally creep into your office. Personal notes and papers have a...

Making sense of technical requirements for independent agents Liveops agents are independent contractors who own their own business. As a business owner, you have the freedom to set up...

Agents offer tried-and-true tips to stay focused and happy As independent contractors, Liveops agents are skilled in striking a work-life balance—in fact, this is one of the main reasons...