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Maximizing Retail Success: Advanced CX Strategies for Operations Leaders

In the fast-paced world of retail, where brands are always competing for customer attention and loyalty, the stakes are higher than ever. For C-suite leaders of retail contact center...

Liveops Agent Spotlight: Jeremy, Embodying Excellence through Dedication and Growth

Finding Balance and Embracing Change Jeremy’s journey as a Liveops independent agent has been nothing short of inspiring, marked by dedication, growth, and an unwavering commitment to excellence. Jeremy...

Right time flexible scheduling = better CX

How “Right Time” Schedules Translate to Enhanced Customer Experience Outcomes

Even before the mass move to working-from-home, many people were seeking jobs that would allow them to choose where, when, and how they want to work. For many people,...

Liveops Agent Spotlight: Sharon, improving people’s lives by prioritizing human connection

TW: loss of a child While a deeply human experience, discussion of grief is historically taboo in personal interactions, let alone in a professional environment. When Sharon suddenly...

2023 Liveops Agent Awards

Hundreds of agents from across the country gathered and networked for the final Virtual Agent Roadshow of the year last month. The event also featured the Liveops Annual Agent...

Liveops Agent Spotlight: Gail, embracing purpose through meaningful work

If there’s one piece of advice that Gail, a self-employed business owner with Liveops, would like to share with her community, it’s this: “I’m a firm believer, and I...

what is outsourcing, contact center and customer service outsourcing

Customer Service Outsourcing: What You Need to Know

In the past, questioning the efficacy of outsourced customer service was a reasonable concern. The historical consensus had been that it’s ineffective, or even harmful to one’s business. Today,...

Is 1099 independent contract agent right for me

Is Becoming a 1099 Independent Contractor Right For You?

We encounter many of the same questions when first getting to know someone new. “What’s your astrological sign?” “Are you more of a cat person or a dog person?” ...

Meet the Liveops Executive Leadership Team – Curt Cornum, VP Solutions Services + Security

Welcome to the first installment of our Executive Leadership Team series! We’re excited to introduce you to Curt Cornum, the VP of Solution Services + Security! Curt Cornum |...

Stop outsourcing, start outsmarting

Join the brands redefining customer experience with Liveops. Empathetic agents, tech-powered delivery, and the flexibility to meet every moment. Let’s talk.

Customer service agent with headset in a home office setting, representing Liveops' flexible contact center solutions.

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