Liveops Hires Security Expert to Accelerate Virtual Contact Center Innovation

March 13, 2019 | Press Release

As enterprise adoption grows, company hires Vice President of Technology & Security, Paul Leavens to lead ongoing security evolution

Scottsdale, Arizona — March 13, 2019 Liveops, Inc., the leading provider of on-demand virtual contact center services, today announced the strategic hire of Vice President of Technology & Security, Paul Leavens. Paul brings more than 20 years of experience working in network and security architecture, cybersecurity and information assurance to Liveops. He has served in leadership roles at Progressive Financial Services, Enterprise Resource Group, and Aegis Information Security and is a Certified Information Systems Security Professional (CISSP). Paul will oversee the company’s industry-leading security approach, Secure Workforce Ops™, to constantly evolve ahead of privacy trends and regulations.

“As Liveops continues to see an increased number of businesses adopting our model, security remains a core part of our company and welcoming Paul to our team is a further indication of our commitment to that culture,” said Greg Hanover, CEO of Liveops. “We take pride in our history carving a path for the industry with a stable, secure and reliable foundation for our agents and customers and will continue to maintain that standard so our workforce can remain laser-focused on delivering the best customer service possible.”

What is Secure Workforce Ops?

As the first act in his role with Liveops, Paul has synthesized the results of decades of innovation into Secure Workforce OpsTM, a comprehensive security strategy based on vetted best practices. With household name clients in healthcare, insurance, retail, and finance sectors, Liveops has measures such as VDI, encrypted connections, and endpoint analysis in place to meet and exceed some of the highest security compliance standards such as HIPAA Hitech, NIST, and PCI DSS 1 compliance certifications.

Liveops can quickly customize Secure Workforce OpsTM based on particular industry needs and layer on new initiatives that strengthen security overall. Looking ahead, Paul has his attention on the future state of data protection and customer privacy and how Liveops can continue to lead the industry as the security landscape changes.

“I’m humbled and thrilled to join a team where security is changing the world and creating opportunities—both for the workforce and for brands looking to modernize their customer experience,” said Paul Leavens. “Secure Workforce Ops is the result of ongoing efforts that span the many years Liveops has provided a secure, credible and trustworthy virtual workforce alternative to brick and mortar contact centers. I’m thrilled to drive this important initiative and continue to evolve Liveops’ security capabilities.”

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Melissa Goff

Melissa Goff leads marketing communications at Liveops. With 10 years of experience bringing B2B stories to life, Melissa focuses on taking impactful connections between brands and their advocates and highlighting them front and center.