Leading Health and Wellbeing Platform Partners with Liveops to Deliver Flexible Customer Support

Flexible, U.S.-based customer service model will help the organization adapt to changing demand while maintaining quality across voice and live chat 

SAN FRANCISCO, CA — October 6, 2026 — Liveops, a leader in flexible customer experience outsourcing solutions, today announced a new partnership with a leading health and wellbeing platform to provide scalable, U.S.-based customer service for members, providers, and business partners. 

The organization selected Liveops to strengthen its ability to respond to seasonal peaks, intraweek volume shifts, and day-to-day fluctuations in demand without compromising the customer experience. The partnership will combine experienced U.S.-based talent, precision scheduling, and a flexible delivery model designed to align capacity more closely with actual customer demand while protecting service quality. 

“Healthcare organizations need support models designed around how demand actually occurs, not around fixed capacity,” said Molly Moore, President and Chief Operating Officer at Liveops. “That means putting the right talent in the right place at the right time while maintaining the quality, consistency, and empathy these interactions require. Flexibility only creates value when it improves the experience and the outcome.” 

Building a More Responsive Support Model 

Agents within the Liveops network will support inbound interactions across voice and live chat, assisting members, providers, and business partners. The program will draw on agents with relevant customer service experience and will be supported by consistent workflows, defined quality expectations, and operational oversight across channels. 

The engagement is designed around three operational priorities: 

Aligning capacity with demand. Liveops will flex customer service capacity around seasonal peaks, intraweek variability, and shorter-term changes in interaction volume, helping the organization respond to demand without maintaining unnecessary fixed capacity. 

Supporting multiple audiences across channels. Agents will assist members, providers, and business partners across voice and live chat, helping create a more connected and accessible support experience. 

Protecting quality as demand changes. Precision scheduling will help align agent availability with anticipated demand, while established workflows, quality standards, and operational oversight will maintain a consistent experience as volumes shift. 

Across healthcare and other complex, high-touch industries, Liveops helps organizations build customer service models around actual demand rather than fixed capacity. By combining experienced talent, precision scheduling, technology, and operational expertise, Liveops helps clients adapt how customer support is delivered while protecting the quality and human connection that matter in critical interactions. 

About Liveops 

Liveops is redefining what outsourced customer service means in a modern, always-on world, built on the belief that genuine connection drives brand loyalty. For over 25 years, we’ve paired cutting-edge technology with trusted, remote, and empathetic human expertise to deliver agile, high-touch customer support solutions that scale with precision and care. As pioneers in the flexible workforce model, we bring global reach with unmatched adaptability, helping brands meet customer needs, anywhere, anytime. From complex interactions to seasonal surges, we proudly serve Fortune 500 and enterprise clients, delivering personalized experiences that earn trust and drive lasting impact. It’s not outsourcing, it’s outsmarting. 

For more information, visit www.liveops.com.