Enterprise-grade security and CX compliance

Frameworks that meet your industry standards

From healthcare to finance to retail, Liveops aligns every engagement with industry-specific regulatory frameworks—without overcomplicating delivery. Our CX compliance capabilities flex to your needs, and are built into how we recruit, verify, and manage remote agents.

PCI DSS (Level 1)
We align with PCI DSS to protect sensitive payment data in secure, isolated environments.
HITRUST e1
Supports foundational security controls for healthcare-related data and low-risk compliance environments.
SOC 2 Type II
Provides independent validation of the security and operational controls that help protect client data and support reliable service delivery.

A layered approach to protection

Security at Liveops isn’t just one feature—it’s a framework. We combine best in class Identity Verification, Multi Factor Authentication and security controls certified with HITRUST and PCI to support sensitive interactions across industries. Every engagement is configured to meet client-specific requirements and every environment is monitored to ensure CX compliance.

BYOD & VDI environments

PCI DSS (Level 1)

HITRUST e1

CyberGRX

Tech check & bandwidth verification

Yardstik IDV and integrated background checks

IP address verification

Multifactor authentication

Secure, role-based access

The security standard trusted by industry leaders

Proven BYOD model with built-in security

Our BYOD setup eliminates hardware delays and reduces capital costs while enforcing strict security protocols—ensuring fast, secure onboarding and consistent performance.
Secure agent authentication

All agents must pass a proprietary Tech Check and device compliance review, including two-factor authentication via Okta Verify and hardware encryption protocols.
Cloud-native virtual desktops

Our Virtual Desktop Infrastructure (VDI) is built on Azure, effectively segregating agent devices from client systems and offering PCI-compliant, customizable environments.
Flexible, client-specific compliance

Our security model adapts to your needs, aligning with frameworks like PCI DSS and HITRUST e1 to ensure enterprise-grade protection and regulatory adherence.

A secure BYOD model that works at scale

Liveops is a remote contact center vendor where all agents use their own devices, delivering flexible service without compromising security—in fact, our rigorous protocols often make us more secure than traditional call center environments.

Tech-verified onboarding
Each device is reviewed to meet minimum specs for internet speed, memory, OS, antivirus, firewall, and more.
Access limited by design
Agents are granted access to the tools and data required for their specific program—nothing more.
Multifactor authentication built in
We use Okta Verify and biometric-enabled devices to ensure only verified users access secure environments.

Liveops security protocols: tech-verified onboarding, access limited, and multifactor authentication.

Remote agent working on laptop illustrating secure BYOD customer service.

Virtual desktops, real protection

Liveops deploys secure Azure-based virtual desktops (VDI) for clients who require additional control. These cloud-native environments separate the agent’s device from client data and systems, and can be customized to restrict copy/paste, downloads, printing, and external drive access—while maintaining PCI DSS alignment.

Man in a headset providing technical support at a computer, emphasizing remote customer service and efficient communication.

Verifying the who behind the how

Security starts with knowing exactly who’s providing service. Every agent is vetted through Yardstik, our trusted background check partner, and verified by matching their photo ID against a real-time selfie and confirming their IP address across multiple sources. Combined with fraud-reduction tools and real-time access monitoring, this model strengthens trust from day one.

AI-powered compliance, quality, and risk visibility

In complex customer service environments, compliance can’t be an afterthought. LiveNexus by Liveops is Liveops AI-powered orchestration platform designed to enhance visibility, consistency, and operational control across customer interactions.

LiveNexus brings AI-enabled guidance, workflow support, quality monitoring, and real-time operational insights directly into the service experience, helping organizations improve accuracy, reinforce process adherence, and identify potential risks earlier.

Built to support regulated and high-complexity environments, LiveNexus helps organizations scale customer experience operations while maintaining stronger visibility into compliance, service quality, and performance outcomes.

Compliance-aware workflows

Embed compliance considerations directly into service workflows to help reinforce process adherence, reduce uncertainty, and support more consistent customer interactions.

Real-time prompts and process guidance

Provide in-the-moment reminders and guided next steps that help agents stay aligned to program requirements, policies, and expected service procedures.

AI-powered quality monitoring and interaction insights

Use AI-enabled monitoring to identify quality trends, surface potential issues, and create stronger visibility into how interactions are being handled.

Risk visibility across programs and channels

Help teams spot patterns, gaps, and emerging risks earlier across customer programs, supporting faster action and stronger operational control.

More consistent service delivery in regulated environments

Support accuracy and consistency in high-complexity programs with guided workflows, quality insights, and AI-enabled support built around customer trust.

Improved operational oversight and accountability

Give leaders clearer visibility into performance, compliance trends, and service activity so they can manage programs with greater confidence and control.

Learn more about LiveNexus by Liveops

Secure data access and enforcement on laptop illustrating Liveops' compliance frameworks.

You define access, we enforce it

One of the biggest myths about remote support is that BYOD means less control. At Liveops, it’s the opposite. Clients define access permissions, and our infrastructure enforces them. That includes locking down software environments, logging activity, and restricting entry to only what’s needed.

What OUR clients say

The agents were well-screened, well-trained, and integrated into our quality framework. From the customer's perspective, the service experience was seamless.

Director of Operations, Communications Client

What OUR clients say

Liveops provides agents that are well-equipped, well-trained and really passionate about the brand.

Chief of Experience, Retail Client

What OUR clients say

The Philippines agents are sounding fantastic! They speak clearly and you can tell they are using resources to resolve issues for the customer.

CX Program Leader, Retail Client

Experts in your field

Where others struggle, we scale. Liveops co-creates tailored support strategies that reflect your industry’s realities—delivering consistency, care, and quality in even the most complex, high-touch, and regulated environments.

Healthcare

Support patients with care, precision, and compliance—delivered by agents experienced in HIPAA-regulated environments.

Senior man on phone call reviewing documents, illustrating customer support interaction in a flexible work environment.

Insurance

Handle complex, policy-driven interactions with licensed and non-licensed professionals ready to support your members throughout every season.

Retail

From peak season spikes to everyday inquiries, deliver seamless, scalable customer support that drives loyalty and retention.

Woman sitting on a rug in a bright room, using a smartphone while reviewing documents, with a laptop nearby, illustrating flexible customer support in financial services contexts.

Financial services

Deliver secure, on-brand service experiences with agents ready to meet the highest compliance and quality standards.

Travel and hospitality

Be ready for every booking, cancellation, and last-minute change with flexible solutions that keep guests happy and coming back.

Couple discussing a document with charts and graphs, sitting in a cozy living space with a laptop and a glass of water, illustrating the importance of clear communication in customer support for energy and utilities.

Energy and utilities

Ensure dependable service during outages, billing cycles, and urgent updates with responsive, always-on support.

Senior man on phone with internet router, working on laptop, illustrating customer support and technical assistance in a home setting.

Communications

Manage high call volumes, technical inquiries, and account needs with agents equipped to handle fast-moving customer demands.

Man in green shirt and cap holding a coffee cup while speaking on a smartphone, representing responsive customer support in a relaxed setting.

Government

Support constituents with secure, scalable communication services that meet public sector standards and evolving community needs.

Other services you may need

Stop outsourcing, start outsmarting

Join the brands redefining customer experience with Liveops. Empathetic agents, tech-powered delivery, and the flexibility to meet every moment. Let’s talk.

Customer service agent with headset in a home office setting, representing Liveops' flexible contact center solutions.

Explore flexible customer experience solutions

Frequently Asked Questions (FAQs) About Security and CX Compliance

What is CX compliance?

CX compliance refers to the policies, processes, and safeguards that help ensure customer interactions meet legal, regulatory, and brand requirements. It covers how customer data is handled, protected, and supported across channels and touchpoints.

Why is CX compliance important for customer experience programs?

CX compliance is important because it helps protect sensitive information, reduce risk, and build trust during customer interactions. Strong CX compliance also supports more consistent experiences by making sure service practices align with industry expectations and internal standards.

What is the difference between CX security and CX compliance?

CX security focuses on protecting customer data, systems, and interactions from threats such as breaches or unauthorized access. CX compliance focuses on meeting the rules, standards, and controls that govern how those interactions and data should be managed.

How does security and compliance support better customer experiences?

Security and compliance support better customer experiences by helping organizations protect data, maintain trust, and reduce unnecessary friction. When done well, security and compliance are built into the experience in a way that supports both protection and usability.

What should companies look for in a CX security strategy?

A strong CX security strategy should include data protection, access controls, secure systems, governance, and ongoing monitoring. It should also support the customer journey by protecting information without creating avoidable complexity.

How do security and compliance requirements vary by industry?

Security and compliance requirements vary based on the type of customer data being handled and the regulations that apply to a given industry. For example, healthcare, financial services, and retail often have different expectations for privacy, payments, access, and reporting.

How can organizations strengthen CX security without creating friction?

Organizations can strengthen CX security by embedding controls into workflows, using clear governance, and designing secure processes that still feel seamless to customers. The goal is to protect information while keeping interactions efficient, clear, and trustworthy.

Why should security and compliance be built into CX operations from the start?

Building security and compliance into CX operations from the start helps reduce risk, improve consistency, and avoid costly fixes later. It also creates a stronger foundation for trust by making protection part of the experience rather than an afterthought.