ROI calculator

Liveops On-Demand ROI Calculator

Discover your potential savings when you move from fixed support costs to a more flexible customer experience model.

Join the brands redefining customer experience with scalable support, precision scheduling, and cost-conscious delivery.

Cost model shift Fixed spend becomes flexible coverage.

Traditional model Fixed cost

Liveops model Flexible capacity

Compare today's fixed support cost with a more flexible Liveops model.

Annual savings -

Savings rate -

STEP 01

Start with your current cost

Use a known annual spend or estimate from FTE count and loaded hourly cost.

Current annual contact center spend

Full-time equivalent agents

FTE

Average fully loaded hourly cost

$ / hr

STEP 02

Choose your current model

Pick the option that most closely reflects how support is delivered today.

STEP 03

Select the geography mix

Compare your current contact center location with the geography you are evaluating for outsourced support.

Current contact center location

US US is pre-selected when the current model is in-house.

Target geography

Savings estimate

Compare your current cost against the estimated Liveops model.

Your comparison chart will appear here

Enter your cost details to see current cost, estimated Liveops cost, and projected savings.

Current cost -

Liveops estimate -

Savings unlocked -

FTE and pay In-house agent US to US

Estimated impact

Enter your FTE and pay details to calculate your projected savings.

Your estimate will appear here

Enter your current cost details to unlock the annual savings, savings rate, and five-year estimate.

Estimated annual savings -

Enter your cost details to calculate this estimate.

Savings rateAnnual cost reduction -

5-year savingsBefore implementation variables -

Liveops estimateEstimated annual cost -

Basis-

ModelIn-house agent

Geography pathUS to US

Estimate notes

The estimate uses benchmark assumptions for delivery model, geography, and operating structure.

Actual results can vary based on volume, channels, training, technology, scheduling, implementation scope, and program requirements.

FTE mode assumes 2,080 paid hours per FTE per year. This estimate is directional and should be reviewed with Liveops for a tailored business case.

Talk with Liveops

Disclaimer: The improvements shown are based on sample customer benchmarks and actual results may vary. Read the ROI disclaimer.

See what you can save

Reduce the cost drivers hiding inside traditional support models.

Liveops helps brands lower total cost of ownership by reducing idle time, limiting fixed overhead, and aligning capacity to real demand through precision scheduling and a pay-for-productive-time model.

Employee overtime

Coaches and team leads

IT support workforce

Recruiting costs and advertising

Physical location and equipment costs

Background checks

Employee supplies and other expenses

Classroom staff and costs

Ready for a deeper ROI review?

Bring your estimate to Liveops and pressure-test it against your real operating model.

Schedule ROI review

Get a tailored ROI review

Send your estimate to the Liveops team.

Share the scenario with Liveops so our team can turn the estimate into a more tailored business case.

Send cost basis, model, geography, and savings estimate Give sales the context needed for a focused follow-up Move from directional estimate to a tailored ROI review

ROI review request

Complete the form and the calculator details will be shared with the Liveops team automatically.

Calculator details will populate after an estimate is generated.

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Learn more

Explore your potential savings with Liveops.

Download the TCO whitepaper

Learn where traditional contact center costs can hide and how flexible delivery can help protect customer experience while lowering spend.

Download now

Connect with our team

Talk with a Liveops expert about your estimate, operating constraints, support mix, and next steps for a tailored business case.

ROI disclaimer

This calculator is intended as an informational planning tool only and does not provide legal, financial, or investment advice.

Results are estimates based on benchmark assumptions and hypothetical scenarios. They are not a guarantee of savings and may differ from actual program costs or outcomes.

Actual savings can be affected by implementation details, operating requirements, volume, channel mix, geography, staffing model, technology, and other business factors.

For questions about the calculator or disclaimer, contact legal@liveops.com. Use of this tool is subject to the Liveops Privacy Policy.

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