Liveops designs the complete experience for agents within our network so they can perform with confidence from day one. Through guided onboarding, community support, and purpose-built technology, we raise proficiency, protect quality, and help you deliver fast, empathetic interactions at scale.
Explore flexible customer experience solutions
A culture of support powers performance. Agents within our network learn together, share what works, and lift each other up—driving higher satisfaction, stronger retention, and consistent results.
95%
4500
98%
These are the year-round programs run by our dedicated agent experience team. They accelerate readiness, strengthen community, capture feedback, and recognize achievement—driving higher retention and a stronger Improve People’s Lives (agent satisfaction) score, which reflects how well Liveops delivers for agents within our network.
These programs include:
Advisory boards and sentiment collectionQuarterly advisory boards and always-on sentiment capture let us hear from agents within our network, identify friction, and publish action plans that lift satisfaction and retention season after season.
Live learning eventsLunch and learns, virtual roadshows, and “prep for success” sessions deliver real-time coaching and practical refreshers that keep skills sharp when demand shifts.
Skills building and recognitionFree certifications, role practice, and micro learning accelerate proficiency, while celebration and milestones reinforce engagement and foster brand affinity.
Community peer-to-peer support Role-based chat rooms, study group circles, and a central resource hub in MyLiveops help agents connect, share solutions, and stay consistent across every interaction.
A better agent experience creates a stronger foundation for better customer experiences. LiveNexus by Liveops, our AI-orchestration platform, helps support agents within our network by bringing AI-enabled guidance, clearer workflows, and performance support into key moments across the agent journey.
From readiness and real-time support to quality insights and ongoing improvement, LiveNexus helps create a more connected experience that supports confidence, consistency, and performance over time.
Help agents within our network navigate conversations with greater confidence through real-time prompts, workflow guidance, and in-the-moment support during customer interactions.
Surface relevant information, recommended actions, and process guidance in real time to help reduce friction and create a smoother, more supported agent experience.
Reinforce consistency and reduce uncertainty with embedded reminders, workflow direction, and guidance that help agents stay aligned to program requirements.
Use AI-powered quality insights to help identify coaching opportunities, reinforce strengths, and support more personalized performance improvement over time.
Connect performance insights, learning support, and ongoing feedback loops to help agents continuously improve confidence, consistency, and overall service delivery.
Case study | Customer Service
For a global streaming leader, Liveops implemented four-wave onboarding, a dedicated learning hub (“StreamU”), and hands-on role play and coaching—boosting graduation 35%, raising FCR 4 to 8%, and lifting service quality to 88%.
What OUR clients say
What OUR clients say
What OUR clients say
Client resultsLiveops makes outcomes visible and repeatable. We align to your KPIs, report on quality and containment, and turn insights into weekly improvements that lift satisfaction and reduce cost.
Talent sourcingLiveops finds brand aligned customer support agents fast. AI screening, voice and scenario checks, and security verification match licenses, languages, and availability to your demand.
Agent schedulingWe put the right skills in the right place at the right time. Interval forecasting and precision scheduling reduce idle time, meet peaks without overtime, and tie spend to productive support.
Learning and developmentLiveops certifies for real work, not seat time. Role-specific learning, scenario practice, and AI-assisted refreshers build decision quality and drive measurable gains in QA and CSAT.
Join the brands redefining customer experience with Liveops. Empathetic agents, tech-powered delivery, and the flexibility to meet every moment. Let’s talk.
Explore flexible customer experience solutions
