Resources

Browse case studies, customer service tips and other helpful resources for enterprises.

What are real Liveops agents like?

Meet the people handling your most important customer interactions When you buy traditional contact center services, you’re getting the customer service equivalent of a black box. The agents are...

Contact Center Industry | Blogs

How to align your brand promise with your front-line customer service agents

Ensure your contact center customer service is on point Customers view the phone sales and service support they get from a product or brand as an essential part of...

Flexible Workforce | Blogs

How (and why) the enterprise is redefining the gig economy

Why agile workers are a competitive advantage The gig economy is no longer just something that young people dabble in while they look for better opportunities. While driving and...

Corporate | Virtual Agents | Blogs

Why roadshows? Take it from those who know

Working from home doesn’t mean working alone On July 31st, Liveops hosted its inaugural roadshow in the Chicagoland area. Over 50 agents and staff from Illinois, Indiana, Wisconsin, Michigan,...

Contact Center Industry | Blogs

Three customer service strategies that encourage customers to spend more with your brand

Translating great service into greater revenue Stellar service has value, and that value can be immediately translated into dollars. American Express research showed that 70% of customers are willing...

Flexible Workforce | Blogs

Gig economy platforms make it easy to source professional, expert talent

Why enterprises are hiring differently in this economy A tight labor market spells trouble for hiring managers—the shallow pool of candidates might even convince them to look beyond the...

Corporate | Blogs

Agents connect and have fun for a good cause

Liveops agents pulled together for a fun night taking calls for the Red Nose Day telethon event on May 24th. As one agent put it, “Red Nose Day mission...

Contact Center Industry | Blogs

Winning (and losing) strategies for the omnichannel experience

Consider a future where not all channels are the same As technology becomes more integrated into our daily lives, the lines between our experiences online and what we do...

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