5 ways new moms know it’s time to go back to work
How will you know you’re ready for your comeback? When you’re anticipating a baby—whether years or weeks in advance—there’s lots of fun stuff to think about and plan: the...
Virtual contact center resources
Liveops is a recognized thought leader in the virtual contact center and customer service industries. Browse case studies, customer service tips and other helpful resources for enterprises.
Remote work opens the door to higher productivity
Companies are reaping rewards by embracing remote work Current trends signal a future where work from home options become the commonly accepted standard over the 9-5 office jobs of...
Executive outlook: Revising geographic strategies for U.S. workforce management
Look at the past and present state of workers to map out the future. For more than a century, workers went where the jobs were. Geography has been a...
[Guest Report] What do enterprises need to know about remote agents?
CCW Digital releases a special report about remote agents There’s no denying it. Contact centers across the country are feeling the pressure to compete for talent. With undeniable evidence...
6 authentic ways to show appreciation for remarkable customer support
If you have something nice to say, say it loud. As someone who worked as a contact center agent for Liveops prior to taking on my current role of...
[Infographic] Leverage an emerging workforce for contact center talent
“The only limit to our realization of tomorrow will be our doubts of today.” – Franklin D. Roosevelt To attract top talent, you need to think like top talent....
The key to helping customers in a market that values empathy
Matching culture and language resolves customer needs faster When the trend of U.S. businesses offshoring their customer service began a couple of decades ago, the opportunity to cut costs...
How top work from home professionals stay motivated
You’re in your element. Now, keep your eye on the prize! Being your own boss, working from home and selecting your hours are all wonderful perks of being an...