One shore doesn’t fit every customer experience strategy. In this on-demand executive roundtable, Liveops and Peter Ryan, Principal Analyst at Ryan Strategic Advisory, explore how enterprises are rethinking onshore, nearshore, offshore, and hybrid CX delivery models.
Drawing on decades of global industry expertise and new research into evolving buyer preferences, Peter shares practical insights to help organizations evaluate their current delivery footprint, balance competing priorities, and build a more resilient framework for the future.
You’ll learn:
✓ Where global CX delivery is gaining, losing, and rebalancing momentum
✓ How leaders are balancing cost, flexibility, compliance, and quality
✓ When onshore, nearshore, offshore, and hybrid models make the most sense
✓ How AI-enabled translation may reshape multilingual customer support
✓ What enterprises should consider when diversifying their delivery footprint
Chapters:
00:00 Introduction
00:38 Where global CX delivery is headed
01:15 Insights from the CX buyer market
07:56 Moving beyond a one-size-fits-all model
08:54 When onshore delivery makes sense
09:46 The role of offshore delivery
10:24 Balancing value and quality with nearshore delivery
11:20 Building a hybrid CX model
11:53 AI-powered real-time voice translation
13:53 Closing thoughts
Watch now to discover how a flexible, diversified delivery strategy can help your organization prepare for what comes next.