Retail

Client Success – #1 in CSAT overall 13.29% Messaging conversion 86.7% Voice CSAT Share Overview During the holiday season, a global retailer company faced an intense operational challenge: customer support demand surged across voice,...

Client Success – 671 agents 8M+ inquiries handled 4,250+ added holiday hours Share Overview One of North America’s most iconic luxury department stores needed outsourced support through major seasonal...

Client Success – 85 agents 30-day ramp 91% quality scores Share Overview A leading floral delivery company faced massive spikes in customer service demand during peak holidays like Christmas,...

Client Success – 54% cost savings 1000% flexibility 185% flex to forecast Share   Overview A global retailer sought to enhance cost efficiency and scalability without compromising customer service quality. By transitioning support operations...

Client Success – 300% flexibility 23% increase CSAT 7-yr partnership Share   Overview One Fortune 100 athletic apparel company was struggling to meet customer expectations, especially during peak seasons...