Give shoppers fast, helpful, brand-aligned support wherever they choose to connect. Liveops provides retail customer service outsourcing that helps brands expand coverage without sacrificing quality, customer satisfaction, or brand voice.
You get PCI-compliant, omnichannel support from skilled customer service agents within our domestic and global network who have experience supporting retail and ecommerce brands like yours.
Unlike traditional retail call center outsourcing models built around fixed capacity, Liveops is designed to respond to seasonal peaks, flash sales, promotions, and unexpected demand while protecting CSAT and other critical performance goals.
12.23%
1000%
185%
Case study | retail
See how a leading global athletic apparel brand used Liveops’ flexible retail customer service outsourcing model to handle intraday spikes of up to 300% of forecasted volume—while increasing CSAT by 23% and improving holiday service levels from 52% to 86%.
Customer service agents within our network choose retail and ecommerce programs because they are familiar with the brands and products. That affinity, combined with LiveNexus Agent Assist, helps agents answer accurately, handle order issues with empathy, and identify opportunities to increase order value. This is how outsourcing ecommerce customer service can still feel personal.Â
What OUR clients say
What OUR clients say
What OUR clients say
Join the brands redefining customer experience with Liveops. Empathetic agents, tech-powered delivery, and the flexibility to meet every moment. Let’s talk.
Explore flexible customer experience solutions
Retail customer service outsourcing means partnering with an experienced contact center provider to handle customer support tasks like order placement, returns, shipping updates, and loyalty inquiries. It allows brands to deliver consistent, omnichannel service without expanding internal operations.
Yes. Agents who provide services for Liveops choose available retail programs because they are already familiar with the brands and products they support, and tools like LiveNexus Agent Assist help them respond accurately and on-brand. Programs are configured with your inventory data, shipping policies, and escalation rules to keep every interaction consistent.
Liveops supports order placement, returns and exchanges, shipping and delivery updates, inventory inquiries, loyalty program enrollment, and direct response TV support. Many brands also route voice, email, chat, and social media interactions through the same team for a unified customer experience.
Unlike traditional retail customer service outsourcing models built around fixed capacity, Liveops is designed to flex with seasonal peaks, flash sales, and unexpected volume surges. One retail client saw Liveops handle intraday spikes of up to 300% of forecasted volume while improving holiday service levels from 52% to 86%.
Yes. Liveops provides PCI-compliant support across all retail interactions, including payment processing, refunds, and account changes. Fraud mitigation protocols and secure data handling are built into every program to protect both customers and your brand.
Yes. Agents are equipped with product catalog knowledge and use customer preferences to recommend relevant items, turning support interactions into sales opportunities. One retail client saw a 12.23% increase in average order value through this approach.
Yes! Liveops offers domestic, nearshore, and offshore coverage, including the Philippines, so brands can serve customers across time zones without opening local offices. Agents are deployed across regions to ensure consistent service during high-volume hours.
Traditional BPO models are built around fixed seats and long-term capacity commitments. Liveops is built around demand, allowing brands to scale up or down for promotions, new channel additions, or unexpected events without overcommitting resources.
Most retailers look for higher first call resolution, faster response times, stronger customer satisfaction, and better visibility into customer behavior. Because contact center partners already have call center agents, tools, and reporting, you can improve service while keeping budget, logistics, and internal operations lighter.Â
