Advanced AI and Automation

Customers don’t remember how quickly you responded. They remember how easily you solved their problem For years, customer service leaders have raced to improve speed.  Lower average handle time. Faster response...

Every year, Customer Contact Week (CCW) Vegas brings together thousands of customer experience leaders to discuss what’s next for the industry.  This year’s event made one thing clear: organizations are no longer...

Customer service leaders aren’t struggling to find AI solutions. They’re struggling to make them work together.  Over the past few years, organizations have invested heavily in AI agents, copilots, automation tools, knowledge systems, analytics...

Customers value resolution, continuity and easy escalation more than speed or automation alone SAN FRANCISCO – June 10, 2026 – As brands add more AI to customer service, a...

AI-powered certification simulations within the LiveNexus orchestration platform improved agent readiness, early customer engagement, and schedule reliability for a leading insurance provider SAN FRANCISCO – June 2, 2026 –...

Customer expectations are changing fast, and contact centers are being asked to do more than simply handle volume. They need to deliver consistent, high-quality experiences, adjust quickly to changing demand,...

Liveops 2026 AI Maturity Benchmark for Customer Experience: New Ryan Strategic Advisory research shows how 815 enterprise executives are moving from AI experimentation to governed CX execution. Download the...