Investing in your home business equipment: Tips from our agents
Liveops agents recommend their favorite headsets One of the most critical pieces of home office equipment that a work from home customer service or sales agent will purchase is...
Virtual contact center resources
Liveops is a recognized thought leader in the virtual contact center and customer service industries. Browse case studies, customer service tips and other helpful resources for enterprises.
How to turn dead air into an engaging customer experience
Transform your customer interactions with friendly chat while information loads Today’s attention spans are shorter than ever. During your customer service or sales calls, silence lasting longer than three...
High stakes drive ecommerce toward service excellence
Retailers and etailers gain a competitive advantage with top-notch contact center provider Spending during the 2017 holiday season totaled $108 billion, shattering records. It marked an increase of 5.5...
Liveops reviews: Why agents choose Liveops
A little flexibility makes a big difference for agents People come to work as Liveops agents because they need a little more flexibility in their schedule or they want...
Contact center comparison: Flexibility yields unexpected results
Customer insights from a modern approach to contact center services Contact center optimization is a persistent issue for customer service leaders. In industries as diverse as retail and healthcare,...
Security tips for your home office
Protect yourself and your home office from threats that could jeopardize your home business and your financial security. We followed a series of webinars hosted by the Federal Trade...
Customer service has evolved. Have your contact centers?
Take the contact center assessment to see how you stack up. How well is your contact center serving your customers? For too many customer service leaders, the answer is,...
Stop waiting for the perfect time to be your own boss
Being your own boss and working from home are achievable goals. So what’s holding you back? All too often we tell ourselves that we just need to do a...
How can travel and hospitality companies plan for weather volatility?
Customer service flexibility, enabled by voice, helps sail through storms When a low-pressure weather system, dubbed a bomb cyclone, hit the eastern half of the United States in early...