Resources

Browse case studies, customer service tips and other helpful resources for enterprises.

Atlanta roadshow recap

A sea of Liveops agents come together in the Big Peach. The Atlanta Roadshow was truly noteworthy, with 150+ agents in attendance, in addition to 15 staff and...

Uncategorized | Blogs

Hiring tactics you can’t ignore if you need to keep up with call volume

In tight labor market, customer service talent acquisition gets competitive. If finding and hiring great talent feels tougher than ever, it’s because it is. The traditional applicant pool is...

Uncategorized | Blogs

What are real Liveops agents like?

Meet the people handling your most important customer interactions When you buy traditional contact center services, you’re getting the customer service equivalent of a black box. The agents are...

Uncategorized | Blogs

How to align your brand promise with your front-line customer service agents

Ensure your contact center customer service is on point Customers view the phone sales and service support they get from a product or brand as an essential part of...

Uncategorized | Blogs

How (and why) the enterprise is redefining the gig economy

Why agile workers are a competitive advantage The gig economy is no longer just something that young people dabble in while they look for better opportunities. While driving and...

Uncategorized | Blogs

Why roadshows? Take it from those who know

Working from home doesn’t mean working alone On July 31st, Liveops hosted its inaugural roadshow in the Chicagoland area. Over 50 agents and staff from Illinois, Indiana, Wisconsin, Michigan,...

Uncategorized | Blogs

Three customer service strategies that encourage customers to spend more with your brand

Translating great service into greater revenue Stellar service has value, and that value can be immediately translated into dollars. American Express research showed that 70% of customers are willing...

Uncategorized | Blogs

Gig economy platforms make it easy to source professional, expert talent

Why enterprises are hiring differently in this economy A tight labor market spells trouble for hiring managers—the shallow pool of candidates might even convince them to look beyond the...

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