Virtual contact center resources

Liveops is a recognized thought leader in the virtual contact center and customer service industries. Browse case studies, customer service tips and other helpful resources for enterprises.

Retail | Case Study

Improving CX with a Flexible Workforce for a Global Athletic Apparel Company

Flexible Workforce | Blog

Work from Home vs. Virtual Flex: What’s the Difference?

Contact Center Industry | Blog | Webinar

[Webinar] 5 Proven Methods to Optimize Agent Productivity and Reduce Attrition, with Five9

Three customer service strategies that encourage customers to spend more with your brand

Flexible Workforce | Blog

Translating great service into greater revenue Stellar service has value, and that value can be immediately translated into dollars. American Express research showed that 70% of customers are willing...

Gig economy platforms make it easy to source professional, expert talent

Flexible Workforce | Blog

Why enterprises are hiring differently in this economy A tight labor market spells trouble for hiring managers—the shallow pool of candidates might even convince them to look beyond the...

Agents connect and have fun for a good cause

Corporate | Blog

Liveops agents pulled together for a fun night taking calls for the Red Nose Day telethon event on May 24th. As one agent put it, “Red Nose Day mission...

Winning (and losing) strategies for the omnichannel experience

Contact Center Industry | Blog

Consider a future where not all channels are the same As technology becomes more integrated into our daily lives, the lines between our experiences online and what we do...

How to tidy up your home office in 15 minutes a day

Virtual Agents | Blog

Boost your productivity and happiness with a clean, organized home office. When you work at home, life can quite literally creep into your office. Personal notes and papers have a...

Get the info you need to set up your home office for success

Virtual Agents | Blog

Making sense of technical requirements for independent agents Liveops agents are independent contractors who own their own business. As a business owner, you have the freedom to set up...

How to achieve work-life balance when you work from home

Virtual Agents | Blog

Agents offer tried-and-true tips to stay focused and happy As independent contractors, Liveops agents are skilled in striking a work-life balance—in fact, this is one of the main reasons...

How to respond to the deluge of property and casualty claims following a major storm

Customer Experience | Blog

When catastrophic weather hits, insurers must prepare for the flood of claims By all accounts, natural catastrophes in the U.S. created the largest-ever insurance industry losses in 2017. According...