How to achieve work-life balance when you work from home
Agents offer tried-and-true tips to stay focused and happy As independent contractors, Liveops agents are skilled in striking a work-life balance—in fact, this is one of the main reasons...
Virtual contact center resources
Liveops is a recognized thought leader in the virtual contact center and customer service industries. Browse case studies, customer service tips and other helpful resources for enterprises.
How to respond to the deluge of property and casualty claims following a major storm
When catastrophic weather hits, insurers must prepare for the flood of claims By all accounts, natural catastrophes in the U.S. created the largest-ever insurance industry losses in 2017. According...
Calling all crazy stories: True customer service calls
Wacky tales from our agents that prove there’s never a dull day at Liveops In the spirit of April Fool’s day, I asked Liveops agents to tell me the...
Staying motivated as an at-home small business owner
Liveops agents share what helps them reach their goals As independent business owners, Liveops agents are in charge of their own careers and earning potential. But working independently can...
The five most essential practices for great voice interactions
Automation makes great human service even more critical for brands The future of customer service will be automated. That’s a top takeaway from a recent Gartner research report, which projects...
Sharing in success: Agents swap their top tips
Roadshow connects agents supporting same lines This month, we held our first Roadshow of 2018 in Tampa, Florida. More than 40 members of the Liveops Nation met us in...
Recipe for recovery: Six strategies to correct customer service failures
How to prepare phone agents to handle customer complaints Perhaps the worst image for a retail or ecommerce executive is the abandoned shopping cart. Customers have already been drawn...
Investing in your home business equipment: Tips from our agents
Liveops agents recommend their favorite headsets One of the most critical pieces of home office equipment that a work from home customer service or sales agent will purchase is...
How to turn dead air into an engaging customer experience
Transform your customer interactions with friendly chat while information loads Today’s attention spans are shorter than ever. During your customer service or sales calls, silence lasting longer than three...