Stay-at-home moms and dads could be the greatest enhancement to the workforce
Don’t write off baby whisperers when it comes to business. “Stay at home parent” isn’t likely to be the first entry on a hiring manager’s list of sources of...
Virtual contact center resources
Liveops is a recognized thought leader in the virtual contact center and customer service industries. Browse case studies, customer service tips and other helpful resources for enterprises.
What soft skills do you need to be a successful independent worker?
Is there a formula for success in flexible, independent work? If you’re thinking about diving into life as a flex worker, you may be wondering whether there is a...
How to build your best personal business in the new year
Most people start off a new year with high hopes for change. Many make sweeping resolutions to drastically alter the course of their lives quickly and completely. Although well-intended,...
Enterprise-tested tactics for more scalable customer service models
Large, forward-thinking companies are getting smarter with their contact center resources Anyone who runs or works with a contact center knows that getting the right agents is really hard...
How to plan for a debt-free holiday season with flexible work
A little cushion can go a long way to cover extra holiday expenses People feel holiday stress for many reasons. One major stressor is the need for more income...
8 tips for working from home during the holidays
Don’t let hectic holiday distractions get in the way of remote work. I remember the first holiday season I spent working from home. My family hated it. People kept...
The most productive workers get more done with intentional scheduling
Intentional scheduling is the future of time management The nine-to-five grind might’ve made sense half a century ago. Today, however, millions of people are taking charge of their working...
5 ways new moms know it’s time to go back to work
How will you know you’re ready for your comeback? When you’re anticipating a baby—whether years or weeks in advance—there’s lots of fun stuff to think about and plan: the...
Remote work opens the door to higher productivity
Companies are reaping rewards by embracing remote work Current trends signal a future where work from home options become the commonly accepted standard over the 9-5 office jobs of...