Offshore

The Hybrid Support Model: Balancing Onshore, Nearshore, and Offshore for Smarter Cost Savings

For years, support delivery was often treated as a location decision. Onshore for quality. Offshore for savings. Nearshore for something in between. Today, that approach feels too narrow. More businesses are realizing...

This FCC Proposal is About More Than Offshore Call Centers

The FCC’s proposed action on foreign-based call centers is not just a regulatory story. It is a signal that the customer experience industry has reached an inflection point. According to Reuters,...

7 Reasons Global Brands Choose the Philippines for Customer Support

Customer expectations are rising, and contact volumes are not slowing down. McKinsey’s recent State of Customer Care research found that 57% of customer care leaders expect call volumes to increase by as much as 20%...

When Agents Become Leaders: Spotlight on Agent Results Advocates in the Philippines

The strength of customer service in the Philippines has always come from people who lead with empathy. At Liveops, we see that every day in the way our Agent Results Advocates...

Offshore | Shipping & Logistics | Case Study

Cutting Support Costs by 63% for a National Logistics Leader with Philippines Agents

Client Success – 63% cost savings 13% reduction in transfers 88% QA score Share Overview A national logistics leader needed a smarter way to scale seasonal hiring support ahead of peak. Liveops fully transitioned...

Offshore | Retail | Case Study

Maximizing Cost Savings and Scalability: How a Global Retailer Optimized Customer Support in the Philippines

Client Success – 54% cost savings 1000% flexibility 185% flex to forecast Share Overview A global retailer sought to enhance cost efficiency and scalability without compromising customer service quality. By transitioning support operations...

5 Key Factors in Choosing Between Onshore, Nearshore, and Offshore Support

The way businesses approach customer service can define their reputation, drive loyalty, and set them apart from competitors. However, as companies expand their reach, the question of where to...

How to Match Your Customer Service Strategy with the Right Contact Center Model

In today’s competitive business landscape, delivering exceptional customer service is non-negotiable. Companies striving to maintain a competitive edge must optimize their customer service strategies to align with organizational goals...

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