What will define successful customer experience strategies in 2026 and beyond?
Peter Ryan, President and Principal Analyst at Ryan Strategic Advisory, shares his perspective on why flexibility, specialized talent, and a global approach to customer service are becoming increasingly important as AI reshapes the CX landscape. As automation takes on more routine interactions, complex customer needs will require greater judgment, expertise, and problem-solving.
Peter explores how the Liveops model helps organizations move beyond traditional geographic constraints to access the right talent, at the right time, for the right interactions.
Watch the full conversation to explore:
- Why global CX strategies need to move beyond onshore, nearshore, or offshore alone
- How flexibility helps organizations respond to changing demand, seasonality, and market conditions
- Why AI is increasing the importance of specialized human expertise
- How removing geographic barriers can expand access to the right skills and language capabilities
- Why an on-demand model can help improve customer outcomes, retention, and long-term value
- How the Liveops model brings together people, processes, and technology to support a more adaptable approach to CX